Join Our Team as Head Concierge!
We are seeking a dependable and professional Head Concierge to join our team at a building with 379 units based in Coquitlam this dynamic role you will provide exceptional customer service respond to client needs ensure smooth daily operations and lead a team of five concierges.
Key duties & responsibilities:
Resident Service: Assist residents with various needs such as package handling key management and information inquiries.
Security Oversight: Monitor and control access to the property ensuring the safety and well-being of residents.
Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.
Administrative Support: Handle administrative tasks such as managing reservations maintaining records and assisting with resident communications.
Emergency Response: Be prepared to respond to emergencies alerting appropriate authorities and guiding residents in safety protocols.
Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.
Information Resource: Act as a knowledge resource for residents regarding local services amenities and community policies.
Communication Liaison: Facilitate effective communication between residents property management and other relevant parties.
Team Leadership: Supervise train and support a team of five concierges to ensure smooth shift operations and high service standards.
Requirements:
Flexibility availability and the ability to address requests promptly.
Proven experience in hospitality customer service or related fields.
Experience in a leadership role or managing concierge teams is preferred.
Ability to multitask and handle high-pressure situations.
Strong problem-solving and organizational skills.
Proficiency with basic computer applications (Microsoft Office scheduling software etc.)
Please note that this is a temporary position to cover a maternity leave. The contract term is 10 months with the possibility of extension.
Job Type: Full-time Monday - Friday
Starting Date: ASAP
Shift Timings:
8-hour shift
Monday - Friday 7:30 AM - 3:30 PM
Salary: $24.00 - $25.00 per hour
Experience:
Concierge / Head Concierge: 24 years (preferred)
Location: Coquitlam BC
Why Work at Cleantech
Join a team that values your growth rewards your hard work and invests in your future. We offer competitive wages comprehensive training and a clear path for advancement. With a strong policy of promoting from within Cleantech provides opportunities to grow into technical caretaker or leadership roles creating a fulfilling and rewarding career.
Please apply with your resume wed love to hear from you!
Head Concierge • Coquitlam, British Columbia, Canada
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