Adventure Center Associate

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Adventure Center Associate. As an Adventure Centre Associate, you will ensure guests feel welcomed, valued, and inspired to explore. Act as a brand ambassador who elevates every interaction through genuine engagement and anticipatory service.

What you will be doing:

Reporting to the Recreation Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Deliver intuitive, refined, and personalized service consistent with Forbes-level standards
• Serve as a knowledgeable ambassador of resort activities, local history, and the natural environment
• Curate and lead engaging outdoor experiences including interpretive history tours, nature walks, guided hikes, bike excursions, and boat tours
• Maintain cleanliness and presentation of the adventure center, retail store (Embark) and the winter activities center (seasonal), following daily checklists
• Ensure clear and detailed information bout Jasper, the destination, all available activities are shared with guests and visitors.
• Assist with resort activities and special events as required
• Familiarize guests and colleagues with Recreation facilities and programming
• Conduct guided tours and assist with group requests.
• Process transactions efficiently
• Adhere to hotel vehicle handling and safety policies when operating hotel or guest vehicles
• Act as first responder for any incidents and accidents while on duty
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Other duties as assigned

Qualifications

Your experience and skills include:

• Experience with outdoor activities such as kayaking, canoeing, biking, and hiking required
• Retail experience considered required
• Comprehensive background check required
• Current First Aid and CPR certification required
• Pleasure Craft Operator Card required
• Pro Serve certification required
• Strong sales abilities is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively within a team with minimal supervision
• Guest-focused mindset, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you:

• Starting rate of pay: $18.44/hour
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

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