Bilingual Account Manager Greenshield Administration (Hybrid)

WHO WE ARE
When it comes to health were always looking for ways to push for better. Its why we were founded in the first 1957 our founder pharmacist William Wilkinson witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughters prescription. He knew there had to be a better way. So he introduced North Americas first prepaid drug plan and GreenShield was born as a non-profit with a mission to support better health for all Canadians.

We arent just a health and benefits company. Were the only non-profit social enterprise that brings worlds of coverage and care together all in one place.
Were noble challengers purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $72521.00 - 109341.00

GreenShield is revolutionizing healthcare by pursuing its mission of creating better health for all Canadians.

In 1957 our founder pharmacist William Wilkinson witnessed a mother sacrifice her own health by forgoing her medication in order to pay for her sick daughters prescription. He knew there had to be a better way. He introduced North Americas first prepaid drug plan and GreenShield was born as a not-for-profit health and benefits organization that reinvests in communities to support better health for all Canadians.

Today we continue our founders commitment to finding better ways forward. GreenShield is no longer just a health and dental benefits providerwe are Canadas first integrated health services organization that serves as both a payer offering insurance administration and claims adjudication services and a provider delivering healthcare mental health and pharmacy services.

This means we uniquely offer:

• Accessibility direct access to professional healthcare services in real time.

• Convenience services available anytime anywhere through a user-friendly experience.

• Integration a seamless and connected healthcare experience.

• Outcomes improved health outcomes through preventative care treatment and meaningful health insights.

This evolution allows us to better fulfill our social mission by providing financial support and direct services to local communities and underserved populations across Canada.

GreenShield Administration is more than a drug plan administratorit is a healthcare plan administrator. Operating from offices in Ontario and Quebec GreenShield Administration provides customized technology solutions that simplify the administration of prescription drug dental and extended healthcare benefit plans for insurers third-party payers and government organizations across Canada.

GreenShield Administration is distinguished by its proven technology transparent branding solutions innovative claims management and administrative capabilities collaborative healthcare provider management and extensive industry expertise. We understand that every client is unique and requires a business solution tailored to their specific needs.

The successful candidate will report to the Director National Account Management GreenShield Administration.

THE ROLE IN A NUTSHELL

This is a critical relationship-management role focused on building and maintaining strong partnerships while leveraging GreenShield Administrations claims adjudication capabilities.

Key Responsibilities

• Build meaningful long-term relationships with partners and proactively ensure both current and future needs are met.

• Maintain service level agreements by collaborating with internal business areas to ensure client commitments are delivered.

• Monitor and ensure compliance with contractual requirements and agreements.

• Achieve revenue and margin objectives for the assigned book of business while supporting cross-selling opportunities within GreenShield Administration and other GreenShield business units.

• Manage client issues and take appropriate actions to achieve satisfactory resolutions.

• Lead the development of customer-focused solution strategies.

• Engage GreenShield Administration teams and shared-services partners in implementing solutions.

• Manage emerging service and delivery challenges and follow appropriate escalation processes.

• Participate in the onboarding and implementation of new clients.

• Build strong relationships across business units to support GreenShield Administrations success demonstrating collaboration both internally and externally.

• Support enterprise-wide business development efforts including responses to Requests for Information (RFIs) and Requests for Proposal (RFPs).

• Develop annual account management plans and contribute to client-specific strategies and implementation plans.

• Partner with business development and product teams to identify opportunities to sell additional products and services that address evolving client needs.

• Participate in negotiating renewing and amending contractual agreements to reflect changes in services and financial arrangements.

• Represent GreenShield Administration at corporate and industry events and conferences.

WHO WERE LOOKING FOR

• Minimum 5 years of experience in account management or leadership roles working with third-party payers third-party administrators and/or market intermediaries within health insurance or a related industry.

• Postsecondary degree in Business Commerce or a related discipline.

• Knowledge and experience in group benefits administration health and dental claims processing and group insurance.

• Demonstrated success managing and growing a book of business.

• Extensive customer service experience.

• Strong knowledge of the provincial healthcare insurance landscape.

• Excellent verbal and written communication skills with the ability to present effectively at all levels of an organization.

• Exceptional interpersonal skills.

• Strong organizational and time-management abilities with flexibility adaptability and the ability to prioritize competing demands.

• Proven analytical and problem-solving skills.

• Results-driven highly motivated self-directed and committed to exceeding objectives.

• Strong computer skills including proficiency in Microsoft Office applications.

• Valid drivers license.

• Ability to travel within Canada.

• Bilingualism (English and French).

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyones voice is heard and valued. Because thats what it takes to create better health for all. We dare to challenge the status quo. And were driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. Thats why we provide a place where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger smarter and more informed organization. Being intentionally inclusive of diverse backgrounds perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isnt just about personal achievements its about making adifference together.

Heres to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position we aim to ensure that our employees can excel in their roles collaborate and communicate effectively and contribute to the success of our organization.

GS supports diversity equity and inclusion in our teams and communities and we value the unique contributions made by all. Even if your experience doesnt align perfectly to every requirement we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 72521 - 109341