Client Services Representative

Overview

Create value at TC Transcontinental.

At TC Transcontinental weve got it made and thats because of the expertise of our team.

We have been driving innovation since 1976.

Founded 50 years ago and 4000 employees strong Transcontinental Inc. (TSX: TCL.A TCL.B) known under the TC Transcontinental brand is a Canadian retail marketing services company Canadas largest printer and the Canadian leader in French-language educational publishing. Driven by the vision of a more informed educated and prosperous society TC Transcontinental propels its clients success across the retail education book and information industries. With agility creativity and boldness we design and deliver innovative high-value products and services.

We are looking for a Customer Service Representative to support our client with a focus on flyer execution and administrative coordination. This role is designed to ensure smooth operations across marketing merchandising and production teams while maintaining flexibility to adapt to evolving team needs.

This position is currently open and reflects a replacement position due to an internal departure.

The salary range for this position is $55000 to $65000 per year commensurate with experience education and internal equity. This range is provided to ensure clarity and promote equitable access to employment opportunities.

REMOTE* on site at client request

Responsibilities

When your actions lead to success:

Flyer Management Task Overview - supporting the planning and execution of promotional flyers.

• Content Coordination: Collaborate with internal and external teams to gather and confirm promotional content including product details pricing and visuals.
• Proofing and Review: Assist in reviewing flyer drafts to ensure accuracy and consistency in layout branding and messaging.
• Version Control: development of weekly flyer codes to ensure accuracy of content and version planning.
• Responsible for creation of weekly responsive flyer.
• Briefing external vendors of creative needs inclusive of weekly digital publications creation and weekly item selections.
• Coordination of promotional signage supporting weekly flyer advertising.

Administrative tasks:

• Maintenance of calendar activities.
• Build proofing presentations ahead of weekly ad meetings.
• Gather flyer reviews to send out weekly.
• Data entry relating to invoice management.

Reporting

• Generate weekly and/or monthly flyer related performance.

Qualifications

When your expertise drives us:

• Collaborate with internal and external teams
• Attention to detail: Proofing and Review
• Reliable transportation to commute on site as requested

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thriveat work and at home. Our offerings include:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health dental life disability and travel insurance
• Paid time off
• Employee perks such as discounts on insurance wireless plans travel and more
• Career development opportunities
• A dynamic inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is committed to fair transparent and equitable hiring practices. We disclose that no artificial intelligence (AI) tools or automated decision-making systems are used in our recruitment or selection process.

TC Transcontinental is an equal opportunity employer committed to fostering a diverse inclusive and accessible workplace. We prohibit discrimination and harassment of any kind based on race color religion sex gender identity or expression sexual orientation age national origin disability veteran status or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environmentpromoting dignity independence integration and equal opportunity for all including persons with disabilities. Accommodations including alternative formats will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact

Send us your application. Create something with TC Transcontinental.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 55000 - 65000