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Innosystech Inc
Application Support Specialist - Level 1Innosystech Inc • Toronto, ON, Canada
Application Support Specialist - Level 1

Application Support Specialist - Level 1

Innosystech Inc • Toronto, ON, Canada
19 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Application Support Specialist Level 1

Location: Toronto

Work Model: Onsite

Duration: 13 months

Extension: 1 Time

Submission Deadline: 2026-07-29, 12:00 p.m. EST

Must Haves

  • IBM WebSphere Application Server NDM and Liberty
  • IBM DataPower
  • Deployment Automation - Urban Code Deploy and Urban Code Velocity
  • Middleware Monitoring tools e.g. ITCAM, Dynatrace
  • Cloud technology including OpenShift, Kubernetes and Ansible
  • Experience with ITIL Incident Management process
  • Experience with ITIL Change Management process

Description / Responsibilities / Skills

Description

  • operational support and service management within the Shared Utility Service (SUS) environment, which hosts approximately 200 government applications
  • ensures optimal performance, availability, and security of the IT infrastructure
  • system monitoring, incident management, queue management, change coordination, and continuous improvement of the SUS environment

Middleware Support (35%)

  • General exposure to network topologies (firewalls, load balancers, DNS), and development platforms like Informatica, IBM MQ, and IBM ACE.

Deliverables

  • Experience with Remedy/eSMT or other service management tools
  • Experience with reporting tools and data visualization e.g. PowerBI
  • Demonstrate strong communication and problem solving skills
  • Experience with standard MS office suite
  • Demonstrate initiative and responsiveness

Experience & Skill Set Requirements

General Project Coordination and Communication (30%)

  • Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
  • Strong communication skills, with the ability to convey complex technical concepts in simplified terms for non-technical stakeholders.
  • Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
  • Proficiency in Microsoft Office for process automation, data analysis, and report generation.

Service Management (30%)

  • Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
  • 2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
  • Experience analyzing and reporting on operational data to identify trends and optimize processes.

Middleware Support (35%)

  • 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
  • 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
  • Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
  • Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
  • Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
  • Operational experience with Ceph storage for data management and scalable storage solutions.
  • General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.

Public Sector Experience (5%)

  • Experience working in public sector environments such as OPS, BPS, or similar government institutions.
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Application Support Specialist - Level 1 • Toronto, ON, Canada

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