Cargo/Warehouse Manager YYZ

Job Summary

To plan and manage all operational activities associated with cargo service handling in line with our procedures, policies, and brand values.

Job Responsibilities

• Accountable for the delivery of safe, efficient, and reliable cargo operations while meeting customer expectations, operational objectives, and collective agreement requirements.
• Lead, coach, and support unionized teams to achieve Service Level Agreements (SLA), productivity targets, and operational performance goals while fostering a positive labour relations environment.
• Manage daily workforce planning, staffing assignments, and resource allocation in accordance with operational needs and collective agreement provisions.
• Maintain effective relationships with union representatives and employees by promoting open communication, trust, and constructive labour relations.
• Ensure compliance with company policies, collective agreements, safety regulations, and regulatory requirements related to employees, equipment, facilities, and aircraft operations.
• Oversee workplace health and safety programs, incident reporting, investigations, modified work/return-to-work programs, and corrective actions.
• Oversee, monitor, and evaluate the operation's performance to ensure increased profitability and productivity.
• Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
• Monitor and track quality standards of the Cargo operation and ensure continuous improvements in workflows and services to maintain competitiveness.
• Ensure operational processes comply with ISO 9001, 45001, and 14001 standards while supporting audits and continuous improvement initiatives.
• Maintain accurate operational, training, and compliance records.
• Address customer concerns and operational challenges.
• Promote a culture of accountability, safety, respect, continuous improvement, and employee development through effective leadership and coaching.
• Build and maintain strong relationships with internal stakeholders, customers, airport authorities, union partners, and business partners.

Qualifications and Competencies

• Minimum of 5 years experience within the industry
• Excellent communication skills in English
• Eligible to work in Canada
• Previous experience in a unionized environment and dealing with a union.
• Strong customer focus with a commitment to operational quality, continuous improvement
• knowledge of general office operations, and business support functions.
• Must be available to work a flexible schedule, as required to support operational needs.
• Highly reliable professional with a strong sense of ownership, accountability, and commitment to operational excellence.
• Strong analytical and problem-solving skills to drive continuous improvement
• Ability to work in inclement weather

What we offer

• Competitive pay and bonus structure
• Paid training
• Group benefits (Insurance, RRSPs,
• Free parking