Team Manager, Workplace Ambassador Services

Work Location:

Montréal Quebec Canada

Hours:

37.5

Line of Business:

Business Management Strategy & Support

Pay Details:

69 700$/$69700 - 98 400$/$98400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Our Enterprise Real Estate team helps build our business from the ground up in all the communities we this dynamic space the team designs develops and manages our corporate real estate portfolio while creating exceptional workplace experiences that enable colleagues to connect collaborate and perform at their best.

The Workplace Ambassador Program is a key component of the workplace experience strategy delivering hospitality-focused services operational support colleague engagement and workplace readiness across TDs corporate portfolio. Workplace Ambassadors serve as the local face of Enterprise Real Estate helping create welcoming seamless and engaging workplace environments.

Job Summary

The Team Manager Workplace Ambassador Services leads a team of Workplace Ambassadors across multiple locations driving service excellence operational consistency colleague satisfaction and workplace readiness. This role combines people leadership workplace operations and relationship management to ensure the program delivers a best-in-class colleague experience while supporting evolving business needs.

What Youll Do

Lead and Develop a High-Performing Team

• Lead coach and develop a team of Workplace Ambassadors across multiple floors buildings or locations.
• Foster a culture of hospitality accountability collaboration and continuous improvement.
• Conduct performance management activities coaching conversations career development planning and recognition initiatives.
• Support recruitment onboarding workforce planning scheduling and succession planning activities.
• Ensure ambassadors are equipped with the training tools and guidance needed to deliver exceptional workplace experience.

Drive Workplace Excellence

• Ensure consistent execution of Workplace Ambassador service standards across assigned locations.
• Conduct regular site inspections and operational reviews to maintain a welcoming safe and well-functioning workplace.
• Monitor service delivery identify improvement opportunities and implement solutions that enhance colleague experience and operational efficiency.
• Act as an escalation point for complex workplace concerns service disruptions and operational issues.

Oversee Program Operations

• Manage workforce allocation and service coverage to ensure resources are effectively deployed across locations.
• Monitor operational metrics service requests and workplace performance indicators.
• Ensure timely resolution of facilities technology and workplace-related issues through partnership with internal service providers.
• Ensure compliance with workplace policies safety standards and governance requirements.
• Build and maintain relationships with local business leaders and workplace stakeholders to understand colleague needs and workplace priorities.

Workplace Experience & Community Building

• Partner with the larger Campus Experience team to execute workplace experience initiatives that foster colleague connection engagement and belonging.
• Oversee the execution of workplace programming; employee engagement activities and surprise and delight experiences delivered by Workplace Ambassadors.
• Encourage Workplace Ambassadors to actively engage with colleagues gather feedback identify needs and build meaningful workplace relationships.
• Foster a culture where Workplace Ambassadors act as visible community builders and trusted workplace resources.

Lead Through Change and Innovation

• Support implementation of new workplace programs technologies service enhancements and operational changes.
• Identify opportunities to improve processes streamline operations and enhance service consistency.
• Act as a change champion helping teams adapt to evolving workplace strategies and business priorities.

What You Bring

• Post-secondary education in Business Hospitality Workplace Services Facilities Management Operations or a related discipline or equivalent experience.
• 5 years of experience in workplace services hospitality facilities operations customer experience retail operations or a related field.
• 2 years of people leadership experience with demonstrated success leading front-line or service-oriented teams.
• Strong coaching performance management and employee development capabilities.
• Proven ability to manage multiple priorities within a fast-paced highly visible environment.
• Strong relationship management and stakeholder engagement skills.
• Excellent communication problem-solving and decision-making abilities.
• Experience leading operational improvements and driving service excellence initiatives.
• Proficiency with Microsoft Office applications and workplace technology platforms.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et quil servira à pourvoir de nombreux postes aux exigences comparables à lavenir nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsquun poste sera à pourvoir une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance dune autre langue que le français est exigée.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1