Associate One Point Patient Care Specialist

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only not-for-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $43721.00 - 68706.00

• Be the single point of contact with physician(s)
• Communicate within the pharmacy team to assist with patient care
• Provide ongoing updates to MDs on patient status
• Follow up with MD to ensure patient status updates are shared
• Accurate and timely patient charting in CRM
• Proactively provides assistance to resolve client issues with regards to assigned physicians
• Manage all patient starts from time of enrollment to start of therapy.
• Single point of contact for patients enrolled in the support program and prescribing physician if applicable
• Conducts welcome calls to gather relevant information introduces patients to the support program and obtains patient consent as required.
• Informs the patient about all program offerings for example case management support reimbursement support self-injection training prescription coordination and ongoing compliance
• Understands the molecule(s) in full detail
• Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas specifically within assigned territory
• Acts as a patient advocate exploring all options for funding of medications determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
• Administers financial means tests and manages all aspects of financial assistance within the program as applicable
• Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including self-injection training
• Works collaboratively with Program Management other Patient Care Specialists and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
• Contact clients periodically to confirm adherence and coordinate delivery of medications (including date time)
• Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

WHO WERE LOOKING FOR

• College Diploma or University degree is required
• 2-3 years experience in the healthcare or pharmaceutical industry preferably working with directly with patients and with other health professionals (i.e. physicians nurses pharmacists)
• Experience with public (provincial and federal) and private third party drug reimbursement plans
• 2-3 years experience in a Customer Service or Call Centre setting
• Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
• Demonstrated ability to work successfully within a fast paced team based environment
• Excellent communication skills written and verbal to interact effectively with patients and clients
• Demonstrated ability to analyze and interpret information data and regulations.
• Demonstrated ability to pay attention to details and make decisions using sound judgement.
• Flexible to work longer hours overtime as required
• Able to work flexible hours between 8:00AM to 8:00PM
• Superior customer service skills
• Demonstrated teamwork abilities
• Ability to manage multiple tasks and priorities at once
• Comprehension of medical terminology Ability to read and interpret patient charts
• Strong analytical skills including interpretation of regulation and legislation.
• Ability to make decisions using sound judgment
• Ability to work autonomously
• Strong organizational skills creative problem solving and results oriented.
• Strong time and project management skills and sense of urgency
• Ability to analyze current enrollment volume by MD
• Ability to analyze enrollment potential based on prescription volume of other biologics
• Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
• Must have a valid drivers license and possess a car
• Ability to conduct Continuous Healthcare Education (CHE) events with HCPs which may occur outside regular business hours
• Can interact with multiple sales reps and district managers from the commercial team
• Superior verbal and written communication skills interpersonal skills and
• Attention to detail.
• Ability to speak multiple languages an asset
• Established relationships with Customers in a given territory an asset
• Knowledge of public private and federal reimbursement an asset
• Hold and maintain a valid non-expired unrestricted drivers license

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 43721 - 68706