Job DescriptionRole: BizTalk Support Analyst
Location: Mississauga, ON
Work Model: Hybrid (4 Days WFO)
Duration: 12 Months
Summary Responsible for providing L2/L3 production support, monitoring, troubleshooting, and maintenance of Microsoft BizTalk Server integrations across enterprise applications. Ensure seamless data exchange between internal and external systems, incident resolution, problem management, and platform stability while adhering to SLAs and operational standards.
Key Responsibilities • Provide L2/L3 production support for BizTalk applications and integrations.
• Monitor BizTalk environments, interfaces, message queues, and batch jobs.
• Perform incident analysis, troubleshooting, and root cause identification.
• Resolve production issues within agreed SLAs.
• Support BizTalk Server applications, orchestrations, pipelines, adapters, and schemas.
• Monitor message processing and transmission between applications.
• Troubleshoot integration failures involving SQL Server, Snowflake, MSMQ, FTP/SFTP, SOAP/REST web services, MQ Series, and Azure Integration Services (where applicable).
• Conduct Root Cause Analysis (RCA) for recurring incidents.
• Implement bug fixes and minor enhancements.
• Participate in release deployments and post-release validation.
• Support disaster recovery and environment failover activities.
• Develop and maintain support runbooks and knowledge articles.
• Automate routine monitoring and support activities.
• Participate in an on-call support rotation.
• Collaborate with development, infrastructure, and business teams.
Required Technical Skills • Microsoft BizTalk Server (2013/2016/2020 or later).
• BizTalk Administration Console.
• BizTalk Orchestrations and Pipelines.
• XML, XSD, and XSLT.
• SQL Server.
• Windows Server Administration.
• PowerShell scripting.
• IIS Administration.
• SOAP and REST web services.
Preferred Skills • DevOps and CI/CD pipelines.
• Splunk, Dynatrace, AppDynamics, or similar monitoring tools.
• Python.
• Snowflake.
Experience • 10+ years of experience in middleware or application support.
• Minimum 5 years of hands-on BizTalk administration and support.
Soft Skills • Strong analytical and troubleshooting skills.
• Excellent stakeholder management and communication skills.
• Ability to work in a global support model.
• Experience with incident, problem, and change management.
Key Performance Indicators • Incident SLA compliance.
• Mean Time to Resolution (MTTR).
• Platform availability.
• Reduction in repeat incidents.
• Successful deployment rate.
• Timely RCA closure.
RequirementsSailpoint