Senior Manager, Strategic Performance & Optimization, Global Growth

Job Type: Permanent
Work Model: Remote
Reference code: 134040
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Halifax, NS; Ottawa, ON; Vancouver, BC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

Role summary: Leading strategic optimization across Growth, the Strategic Performance & Operations Associate Director will synthesize complex priorities, build decision‑grade infrastructure, activate cross‑pillar opportunities, and deliver scalable process and capability improvements to drive measurable performance gains.

Key responsibilities:

• Assess strategic priorities: Translate critical Growth priorities into actionable hypotheses, business cases, and prioritized workstreams
• Build decision support infrastructure: Design, develop, and operate the data, analytics, governance, and tooling needed to identify, prioritize, and scale optimization opportunities
• Enable cross-pillar activation: Coordinate cross-pillar collaboration, enable data and information sharing, and align stakeholders across the Growth ecosystem to operationalize opportunities
• Diagnose and intervene in processes: Investigate root causes in existing workflows, design targeted interventions (process redesign, playbooks, quick automations), and shepherd implementation to ensure sustained adoption
• Drive adoption and capability transfer: Create training, handoffs, and governance to embed new ways of working and ensure teams retain and scale improvements
• Capture and share learnings: Document lessons learned, codify best practices, and disseminate playbooks to accelerate organization-wide adoption
• Measure impact: Define success metrics, track ROI, and iterate on solutions based on outcome data to ensure continuous improvement

Key stakeholders and reporting:

• Partner with Growth pillar leads, SIPP ( i.e strategy team) , Finance, Tech Innovation, Talent, Reporting & Analytics, and offshore teams
• Report to the Head of Strategic Performance & Optimization team

About the team

Global Growth creates an opportunity for you to build a new perspective and see both Deloitte and our priority clients through a global lens. While collaborating with some of our most experienced leaders and talent across the organization, your voice will influence Deloitte’s strategic direction, growth, brand, and impact in the market. Your network will rapidly expand, and you will create meaningful connections and relationships globally. You will build deep institutional knowledge and gain an understanding of clients’ heart-of-business issues, and Deloitte’s offerings and solutions. Global Growth’s diverse, inclusive, and flexible culture is an opportunity for you to become a role model for agile working.

Enough about us, let’s talk about you

• Minimum 7 years of relevant experience, preferably in a strategic, operational, or transformation-focused role.
• Proven success influencing stakeholders and leading complex, cross-functional programs.
• Strong analytical and data-driven decision-making capabilities.
• Experience developing and implementing decision-support systems, frameworks, or tools.
• Demonstrated ability to design and execute process improvements, playbooks, and automation initiatives.
• Exceptional stakeholder engagement, communication, and change management skills.

Total Rewards

The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.