Network Security Analyst, Firewall Operations (Contract)

Location: Vancouver, BC, Canada
Employment Type: Contractor
Workplace Type: Hybrid

About our Vancouver Office

Located in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities.

Surrounded by world-renowned nature and globally inspired cuisine, the office brings together many of Teck’s corporate functions - all working toward Teck’s purpose of providing the essential resources the world relies on.

Reporting to the Team lead, Network, the Network Security Analyst will provide immediate operational support for the organization's firewall infrastructure, with a primary focus on the Palo Alto Networks platform. This role addresses a current resourcing gap by handling Level 1, 2, and 3 network security tickets, ensuring continuity of firewall operations and reducing backlog during the contract term.

The contractor will work closely with the existing Security and Network Services teams and is expected to be operationally productive with minimal ramp-up time.

This is a hybrid 3-month contract role with possibility of extension. The role will be based out of our Vancouver office, with an expectation of regular in-office presence balanced with remote work flexibility.

Don't miss out on this outstanding opportunity to be part of one of Canada's leading mining companies and join our team!

Key Responsibilities

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
• Triage, investigate, and resolve Level 1–3 support tickets related to firewall rule requests, connectivity issues, policy troubleshooting, and general firewall administration on the Palo Alto Networks platform.
• Perform firewall rule creation, modification, and cleanup in accordance with existing change management processes and least-privilege principles.
• Troubleshoot network security issues involving routing, NAT, VPN (site-to-site and remote access), and security policy conflicts.
• Escalate complex Level 3 issues to senior engineers or vendor support as needed, while owning resolution of standard L1/L2 tickets independently.
• Monitor firewall health, performance, and logs; identify and remediate anomalies or misconfigurations.
• Log, update, and manage tickets through their full lifecycle in ServiceNow, ensuring accurate status tracking and SLA adherence.
• Document troubleshooting steps and root cause analysis to support knowledge transfer.
• Support firewall policy audits and rule cleanup/recertification activities during the engagement.

Qualifications

• 2–5 years of experience in network security operations, with hands-on administration of firewall platforms.
• Demonstrated experience managing and troubleshooting Palo Alto Networks firewalls (Panorama, PAN-OS policy management, App-ID/User-ID, NAT, VPN).
• Solid understanding of core networking concepts: TCP/IP, routing, switching, VLANs, DNS, and DHCP.
• Hands-on experience working within ServiceNow (or equivalent ITSM tool), including ticket queue management and adherence to defined SLAs across support tiers.
• Ability to onboard quickly and work independently with limited ramp-up time.
• Strong analytical and troubleshooting skills.
• Clear written and verbal communication for ticket documentation and handoff.
• Ability to work hybrid out of the Vancouver, BC office in accordance with team schedule.

Preferred (Nice to Have) Qualifications

• Experience with Cisco ISE for network access control, 802.1X, and policy enforcement.
• Experience with AlgoSec or similar firewall policy management/automation platforms.
• Relevant certifications such as PCNSA/PCNSE (Palo Alto) or CCNA Security.
• Exposure to OT/ICS network environments.

Why Teck

At Teck, your work matters—to the world, to our communities and to your future.

As a leading Canadian resource company, we focus on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. We do this guided by our values that, together, form The Teck Way.

At Teck, you’ll find purpose-driven work, a culture of respect and inclusion, and the opportunity to grow your career while helping build a better world.

Apply with us

Take the next step in your career by applying for the Network Security Analyst, Firewall Operations (Contract) role.

We review applications on a rolling basis and encourage you to apply, even if your background doesn’t match every requirement. We value diversity and are committed to an inclusive, barrier-free hiring process. Reasonable accommodations are available upon request.

Requisition ID: 54337 | Job Category: Technology | Employment Type: Contractor | Location: Vancouver | Workplace Type: #LI - Hybrid