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Stoakley-Stewart Consultants
Reimbursement Specialist (Bilingual)Stoakley-Stewart Consultants • Hybrid, Oshawa, ON
Reimbursement Specialist (Bilingual)

Reimbursement Specialist (Bilingual)

Stoakley-Stewart Consultants • Hybrid, Oshawa, ON
30+ days ago
Salary
CA$53,000.00 yearly
Job type
  • Full-time
Job description

The Opportunity

Seize the chance to showcase your BILINGUAL skills and passion for exceptional service in a dynamic role as a BILINGUAL Reimbursement Specialist within the healthcare sector. Collaborate with patients to provide exceptional patient care through effective communication in both French and English. This is a HYBRID role where you will be working partially from home (about 50%) and partially from the office (about 50%).

Position Description

As a Bilingual Reimbursement Specialist, you’ll play a pivotal role connecting the company’s healthcare services with valued customers/patients. Your fluency in both FRENCH and ENGLISH will ensure seamless communication and exceptional service delivery in patient care.

  • Collaborating with patients and third-party payers to eliminate obstacles hindering patient access to medications.
  • Effectively raising awareness about program services among healthcare providers (HCPs), their staff, and patients.
  • Promptly addressing customer inquiries about the program.
  • Continuously monitor patients’ coverage limits and renewal thresholds to guarantee uninterrupted therapy.
  • Facilitating medication access and expediting time to therapy by offering support for access and reimbursement, assisting with patient out-of-pocket expenses, and conducting comprehensive coverage research.
  • Engaging with patients, Healthcare providers and staff to provide education and services related to medication acquisition, access, coverage, reimbursement, and affordability.
  • Conducting thorough reimbursement investigations with both private and public reimbursement providers.
  • Ensuring information supplied by patients and healthcare providers is accurate and valid.

Experience

  • Minimum of 2+ years of experience in a bilingual (French/English) Customer service role
  • Computer proficiency a MUST; MS Office, Google, and Adobe applications
  • Experience with reimbursement programs or with patient support programs an asset
  • Experience working in the healthcare or pharmaceutical or insurance sectors an asset

Qualifications

  • Fluency in both FRENCH and ENGLISH is a MUST
  • Strong communication skills, a customer-centric approach, and the ability to excel in a fast-paced environment
  • Ability to work independently

Education

Completion of post-secondary school is required.

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Reimbursement Specialist (Bilingual) • Hybrid, Oshawa, ON

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