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Thermea
Operations Manager Guest Experience ThermeaThermea • Whitby, Durham Region, CA
Operations Manager Guest Experience Thermea

Operations Manager Guest Experience Thermea

Thermea • Whitby, Durham Region, CA
3 days ago
Job type
  • Full-time
Job description
Lead guest satisfaction at Thermea Spa Village Whitby as a full-time Operations Manager. Drive excellence in service while overseeing daily operations for an inviting wellness retreat. Thermea Spa Village Whitby seeks a passionate Operations Manager to enhance guest experiences and manage a dedicated team. This role requires five years in hospitality or wellness, alongside three years of leadership experience. You will focus on maintaining impeccable service standards and actively resolving guest concerns throughout the spa. Key Responsibilities: • Act as Manager on Duty responding to guest needs • Supervise staff and foster team development • Ensure adherence to guest experience standards • Liaise with IT and service departments for seamless operations • Complete essential operational reports for management review Requirements: • Minimum five years in hospitality or wellness industry • Three years of direct team management experience • Strong MS Office skills (Word, Excel, PowerPoint) • Excellent communication with guests and team members • Ability to multi-task and solve problems effectively Utilize your hospitality expertise to enhance the guest experience at Thermea Spa Village Whitby. #J-18808-Ljbffr
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Operations Manager Guest Experience Thermea • Whitby, Durham Region, CA

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