Manager, Digital Experience

Manager, Digital Experience at CI.

WHAT YOU WILL DO

• Partner with our digital agencies to lead the design and development of innovative digital experiences.
• Partner cross‑functionally with teams including Marketing, Sales, SEO/AEO, Client Services, and Technology to streamline processes, uncover new opportunities, and scale best practices.
• Plan and coordinate work effectively to ensure projects are delivered on time with both internal stakeholders and external partners.
• Act as a bridge between non‑technical business owners and technical development teams, translating needs into action.
• Provide confident oversight and direction across assigned projects, operating with a high degree of ownership and independence.
• Build strong, collaborative relationships across functions to drive alignment and shared outcomes.
• Collaborate with leads from our strategy team to map out our long‑term web and digital platform’s ecosystem, balancing technology, design, governance, quality assurance, and user needs to deliver a consistent and effective experience.

WHAT YOU WILL BRING

• 5+ years of hands‑on experience with a content management system.
• Post‑secondary education in Marketing, UI/UX, Technology, or a related field.
• Experience working in an Agile environment with iterative development practices.
• Strong understanding of website best practices, publishing standards, and accessibility requirements, including AODA.
• Experience with Adobe Experience Manager and web standards/technologies such as HTML5, JavaScript, CSS, and video/Image formats.
• Experience with analytics tools such as Adobe Analytics and Google Analytics.
• Experience with Adobe Target.
• Experience with Adobe Experience Platform.
• Understanding of SEO/AEO principles and best practices.
• Experience with Salesforce CRM and Marketing Cloud.

Knowledge, Skills, and Abilities

• Experience in the financial services industry is considered an asset.
• Strong interpersonal skills, including active listening, empathy, and patience, with the ability to lead and support a team effectively.
• Ability to quickly absorb both business and technical context in a fast‑paced environment.
• Strong verbal and written communication skills, with the ability to collaborate effectively with employees at all levels of the organization.
• A collaborative mindset with the ability to work both independently and as part of a team.
• A willingness to embrace the unknown – demonstrating curiosity, adaptability, and a desire to continuously learn, explore new tools and ideas, and share knowledge with the team.

A Supportive Environment for Success

We offer an in‑office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave
• Top‑up program
• Paid time off for volunteering

Anticipated base salary range: $69,500 to $119,500, varying by experience, skills, education, and geographic location. This position is eligible for participation in a bonus program. Additional benefits include health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education‑related programs, paid holidays, and vacation time.

CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at accessible.recruitment@ci.com, or call 416-364-1145 ext. 4747.

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