Assistant Store Manager

Lovell Drugs Brock is looking for a full-time Assistant Store Manager to join our team in Kingston, Ontario.

What We Offer

• Collaborative Environment: Work alongside a dedicated team of pharmacists and healthcare professionals, and an administrative team to deliver comprehensive patient care, providing you with the flexibility to look after your patients while ensuring a work-life balance
• Prime Locations: Benefit from high-traffic retail pharmacy locations that increase visibility and accessibility for your practice, while taking advantage of nearby pharmacy and drug expertise.
• Flexible Arrangements: Explore various partnership models tailored to suit your professional needs and preferences.
• Innovative Support: Access a team that provides complimentary services, digital tools and technologies, and clinic administrative support to enhance the quality of patient care delivery, streamline operations, and close the care gap in rural communities.

What We're Looking For

We are seeking an enthusiastic Assistant Store Manager who possesses the following skills:

• Strong leadership and interpersonal skills with the ability to motivate teams and support a positive customer and employee experience.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced retail environment.
• Strong customer service, communication, and conflict resolution skills.
• Business and operational acumen with the ability to interpret store metrics and support performance improvements.
• Knowledge of compliance, confidentiality, health and safety, and standard operating procedures within a retail or pharmacy setting.
• Ability to adapt quickly, solve problems effectively, and work collaboratively across departments.

Responsibilities

• Support and help lead initiatives that advance the store’s strategic objectives.
• Support daily store operations across both the pharmacy and front store to ensure service, merchandising, workflow, and operational standards are consistently achieved.
• Adhere to and promote the Neighbourly Pharmacy policy manual, fostering a positive work environment that attracts, retains, and engages employees.
• Assist in supervising, hiring, coaching, scheduling, and developing team members to promote engagement, accountability, and high performance.
• Monitor store performance indicators such as sales, shrink, labour, service levels, and operational productivity, and support action plans to improve results.
• Partner with pharmacy leadership to support dispensary workflow, patient service, inventory practices, and compliance with applicable professional, legal, and company requirements.
• Assist with inventory management, receiving, replenishment, ordering, cycle counts, and stock accuracy for both pharmacy support areas and front store departments.
• Ensure store adherence to health and safety procedures, cash handling controls, privacy expectations, security standards, and all applicable regulatory requirements.
• Serve as a key leader on duty and assume responsibility for the store in the absence of the Pharmacy Manager or other designated leader.
• Work collaboratively with HR to support hiring, discipline, and termination activities as needed.
• Verify and investigate insurance coverage, benefits, eligibility, co-payments, deductibles, and prior authorization requirements.
• Complete, submit, and follow up on all required forms and documentation within established timelines.
• Liaise with private and public insurance providers to determine available coverage options and reimbursement pathways.
• Remain current on changes to insurance coverage and reimbursement policies and communicate relevant updates to patients and healthcare providers.
• Miscellaneous tasks to support the Store Operator/Pharmacy Manager and District Director.

Qualifications

• Postsecondary education in business, retail management, healthcare, pharmacy, or a related field is considered an asset.
• Minimum 2 to 3 years of leadership experience in retail, pharmacy, or a customer-facing operational environment is preferred.
• Experience supporting pharmacy operations, regulated environments, or health-related retail settings is considered an asset.
• Demonstrated experience in team supervision, scheduling, coaching, and performance support.
• Strong people management and interpersonal skills, including motivation, delegation, conflict resolution, active listening, and respectful communication.
• Professional attitude with excellent communication skills for interacting with customers, staff, and suppliers.
• Working knowledge of inventory control, merchandising practices, cash handling, and operational compliance.
• Comfort working with store systems, point-of-sale tools, Microsoft Office applications, and pharmacy or retail management systems.
• Ability to work flexible hours, including evenings, weekends, and holidays as required by store operations.
• Valid driver’s licence required.
• Criminal Record Check required

Schedule

• 40 hours per week.
• The store operates Monday to Friday from 8:30 a.m. to 5:30 p.m.
• Regular shifts are scheduled within these days and hours.

Compensation & Benefits

• Paid vacation
• Comprehensive health and dental benefits
• Opportunity for career growth and professional development support

Who We Are

Neighbourly Pharmacy is Canada's largest and fastest growing network of community pharmacies. Our 300+ locations from coast to coast are united by one priority: our patients! We strive to uphold each pharmacy's tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We are proud to be recognized as one of Canada's Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

While all responses are appreciated, only those being considered for interviews will be acknowledged.

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