Cybersecurity Incident Response Commander

About the Role

The Cybersecurity Incident Response (IR) Commander is the technical and operational authority for ISA Cybersecurity's Digital Forensics & Incident Response (DFIR) function and holds expert-level command of the Security Incident Response (SIR) service during client engagements. The role is structured as a Subject Matter Expert and Incident Commander rather than a line‑management position: technical authority, judgment under pressure, and external‑grade SME presence are the primary contributions.

The IR Commander leads the Response side of ISA's Protect‑Detect‑Respond operating model through influence, process and playbook ownership, and direct command on every Emergency and IR Retainer engagement. People‑leadership behaviors including coaching analysts, championing career pathways, and modelling composure under stress are valued and expected to grow over time, but formal direct reports are not a requirement of the role at hire. Development and ongoing evolution of the Incident Response program is subject to the final authority of the Senior Director, DFIR Services who provides strategic direction and ultimate accountability for the program's scope, structure, and priorities.

This role reports to the Senior Director, DFIR Services. The successful candidate will have extensive experience in personally commanding and leading ransomware, business email compromise, data exfiltration, and complex multi‑vector engagements, and will be recognized externally as a subject‑matter expert in incident response and digital forensics.

About Us

We are proud to be recognized as a top employer for multiple years in a row, we currently hold the distinctions of Canada’s Top Small and Medium Employers 2025, Greater Toronto’s Top Employers 2025 and are Certified Great Place to Work 2026‑2027.

ISA Cybersecurity is a proudly Canadian cyber and AI services and solutions provider. Trusted by over 500 clients from SMB to global enterprise, we empower organizations to safeguard their most critical assets and adopt AI securely. Through our highly customizable Cyber 360 and AI 360 offerings, we deliver a comprehensive range of governance, assurance, engineering protection, detection, and response services for the public and private sectors. Backed by over three decades of operational experience and a vast network of highly specialized and certified experts, we leverage cutting‑edge technologies and AI to ensure that clients achieve their privacy, security, and business goals.

We operate in a remote‑first environment. Office presence is typically less than 20% of the time, varying by role and work requirements. Our office space, located at Bloor and Islington, is a collaborative space designed for in‑person meetings and drop‑ins. We enjoy hosting in‑person quarterly townhalls and social events throughout the year to encourage team‑building and collaboration.

Responsibilities

• Serve as Incident Commander for all IR Retainer engagements and Emergency IRs delivered by ISA Cybersecurity.
• Lead digital forensic investigations across endpoint, server, network, mobile, and cloud sources.
• Ensure chain‑of‑custody discipline suitable for legal proceedings.
• Develop, manage, and continuously refine DFIR processes, procedures, playbooks, and runbooks (DFIR policy authorship is out of scope and sits with other functions).
• Conduct regular reviews and updates to DFIR people, processes, and technologies to ensure alignment with organizational objectives and the evolving threat landscape.
• Present incident and digital evidence reports to key stakeholders including law enforcement, legal counsel, and clients; Lead post‑incident reporting and client walk‑throughs and translate lessons learned into process, playbook, tooling, and training improvements.
• Educate internal and external stakeholders on incident identification and response best practices.
• Support presales activities including proposals, Statements of Work (SOWs), and RFP responses.
• Own the technical quality of the DFIR practice in alignment with the Security Incident Response (SIR) service card.
• Integrate threat intelligence into incident analysis and feed TTPs back into detection content and hunting hypotheses.
• Identify, define, track, and report on DFIR metrics; run continuous‑improvement cycles against them to drive service‑quality and operational outcomes.
• Lead and manage the IR readiness program including IR Plan engagements, Tabletop Exercises (TTX), and Playbook development and/or validation.
• Serve as a senior client‑facing voice during engagements and a trusted advisor between them; brief executives, boards, regulators, legal counsel, and law enforcement as required.
• Represent ISA externally as a recognized DFIR subject matter expert — publications, speaking engagements, industry forums, IR community participation, etc.
• Collaborate closely with SOC leadership, analysts, and Service Owners to ensure incident response remains tightly integrated with detection capabilities and aligned to the broader evolution of ISA's service portfolio.
• Coach DFIR analysts and Incident Managers through technical authority, case‑based pairing, and matrix influence; participate in hiring panels and rotation planning.

Qualifications

• 10+ years of progressive experience in cybersecurity, with at least 7 years in incident response and digital forensics roles.
• Demonstrated experience as Incident Commander on multiple high‑severity engagements (e.g., ransomware, BEC, APT intrusion, large‑scale data breach).
• Expert‑level knowledge of the incident response lifecycle, containment and eradication strategies, and digital forensic methodologies.
• Hands‑on expertise across host, network, memory, mobile, and cloud forensics, including chain‑of‑custody discipline suitable for legal proceedings.
• Proficient working with Windows, Linux, and MacOS.
• Experience with multi‑cloud forensics (AWS, Azure, GCP, Microsoft 365, Google Workspace) and SaaS‑platform investigations.
• Experience with OSINT (Open‑Source Intelligence), including gathering and correlating publicly available information to support threat actor attribution, infrastructure mapping, and exposure analysis, and translating findings into actionable intelligence for client engagements.
• Working knowledge of multiple security control families such as EDR, SIEM, SOAR, NDR, identity, email security, DLP, and their use during response.
• Deep familiarity with MITRE ATT&CK and current ransomware/APT TTPs.
• Working knowledge of NIST SP 800‑61, ISO 27035, ISO 27001:2022, NIST CSF, SOC 2, and CSA CCM.
• Demonstrated ability to identify, define, track, and report on operational and service‑quality metrics, and to run continuous‑improvement cycles against them.
• Excellent leadership‑by‑influence, executive communication, and stakeholder management skills; must be able to communicate clearly under pressure and to non‑technical audiences.
• Trusted advisor presence; ability to brief client executives and boards on cyber risk, governance, and resilience between as well as during incidents.
• Bachelor’s degree in computer science, Information Security, or related field, or equivalent professional experience.
• CISSP (required).
• Willingness to participate in 24x7 on‑call rotation for IR Retainers and Emergency IRs.
• Ability to obtain Government of Canada security clearance.
• Strong English language skills, written and verbal.

Nice to Have

• People leadership experience including coaching, mentoring, performance feedback, hiring panels, even where the role has not formally carried direct reports.
• Experience leading or contributing to MSSP service delivery including contractual SLAs, RACI models, 24x7 operations, and onboarding/transition workflows.
• Recognized externally as a subject matter expert through published research, conference talks, MITRE ATT&CK contributions, media commentary, or industry awards.
• Experience supporting law enforcement engagements (RCMP NC3, CCCS/CCIRC, FBI Cyber), Anton Peller orders, expert witness testimony, or regulatory investigations.
• Experience with dark web monitoring and social‑media threat monitoring.
• Multilingual capability is an asset.

Certifications

• Required: CISSP
• Strongly preferred: GCIH, GCFA, GCIA, GX‑FA, GSE
• Preferred: OSCP, CISM, CCSP, EnCE, CHFI, ECIH
• Cloud (any of): AWS Security Specialty, Azure Security Engineer, Google Professional Cloud Security Engineer

Why Join Us?

At ISA Cybersecurity we lead with our "Why". Our Why is to make people feel safe. This not only applies to the result of services that we provide to our clients, but how people feel when interacting with us. Whether you're an employee of ISA or a client we want you to feel safe and supported. Each one of our team members is expected to uphold this leadership quality and embrace it through consistent demonstration of our core values of Explore, Persevere, Adapt and Uplift.

We are proud to offer a variety of employee friendly programs that enable our team to perform at their best.

Highlights of Our Programs and Policies

• Flexible sick and personal days for all employees
• Generous health plan with enhanced mental health resources and programs
• Professional development opportunities and education reimbursement up to $2,000 annually for all employees
• Maternity and parental leave top‑up
• Employee referral bonus of $2,000
• Competitive salaries complemented with RRSP matching and bonus programs
• Distance remote working policy
• LinkedIn Learning access for all team members

Service Recognition Programs

• Service anniversary recognition and generous five‑year milestone service awards
• President’s Club recognizing special achievement awards: Team Member of the Year for Sales, CIOC and Cyber Services, the Rich Uhrich Founder’s Award that is nominated on by all employees and four President’s Awards (Risk Taker, Lost Without You, Money Maker and On the Rise)
• Spot rewards providing opportunities for instant peer recognition

Information‑Sharing and Team‑Building Initiatives

• Annual kick‑off meeting to communicate our strategic priorities
• Quarterly town hall meetings
• Regular team get‑togethers and client events
• Scheduled employee feedback surveys and goal setting focus groups

Thank you for your interest in joining ISA Cybersecurity. Our team looks forward to reviewing your application. We will be reaching out to you directly if your experience matches our needs.

Vacancy Status: This posting is for an existing vacancy.

Salary Range: $135,000-$157,500- $180,000

AI Disclosure: ISA Cybersecurity does not currently use artificial intelligence tools as part of our recruitment process.

Accessibility: ISA Cybersecurity is committed to providing accommodations for applicants with disabilities. If you require specific accommodation because of a disability or medical need, please inform ISA's Human Resources team (peopleoperations@e-isa.com) so arrangements can be made for appropriate accommodation to be in place during the recruitment process.

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