Director, Collections Strategy & Performance

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures and Canada’s Top Growing Companies. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women &Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

About the Role:

At goeasy, we believe everyone deserves access to fair and responsible credit. Every day, we help Canadians who are building or rebuilding their financial future access the products and support they need to move forward with confidence. We're looking for a Director, Collections Strategy & Performance who understands that Collections is about more than recoveries. It's about finding the right balance between customer outcomes, responsible lending, risk management, and business performance. We are looking for a strategic and analytical problem solver who can use data, insights, and sound business judgment to identify opportunities and improve how we operate.

This is not a traditional Collections Director role.

You'll have the opportunity to influence strategy, lead transformation, and help shape the future of one of goeasy's most important functions. With significant autonomy and visibility, you'll partner across Operations, Analytics, Technology, Risk, and Compliance to build better experiences for customers while driving strong business results.

What You'll Do:

• Help define and execute the strategy for a critical part of goeasy's business.
• Identify opportunities to improve customer outcomes, portfolio performance, and operational effectiveness.
• Lead initiatives across Collections, Recoveries, Third-Party Partners, Offshore Operations, Technology, and Analytics.
• Use data and insights to inform decisions and influence business strategy.
• Diagnose complex and ambiguous business problems, identify underlying performance drivers, and develop practical solutions.
• Translate analysis and insights into clear recommendations, priorities, and execution plans.
• Develop performance frameworks, reporting, and operating rhythms that improve visibility, decision-making, and accountability.
• Strengthen risk management, governance, and regulatory compliance practices.
• Build and improve processes that create better experiences for customers and employees.
• Develop high-performing teams and future leaders.
• Bring new ideas, challenge assumptions, and help drive the next phase of goeasy's evolution.

What We're Looking For:

• 8-15 years of leadership experience in Collections, Operations, Strategy, Risk Management, Financial Services, Consulting, Analytics or a related field.
• Strong analytical capabilities and the ability to turn complex information into clear business insights and recommendations.
• Demonstrated experience solving ambiguous business problems and identifying the underlying drivers of performance.
• Strong business judgment, curiosity, and a practical, outcomes-oriented approach.
• Experience leading large-scale business improvements and transformational change.
• Strong business acumen, analytical capabilities, and problem-solving skills.
• Ability to connect strategy with execution and lead initiatives from analysis through implementation.
• Ability to balance customer needs, business objectives, and regulatory requirements.
• Experience in Collections, call centre operations, third-party vendors, agencies, or offshore partners is considered an asset but is not required.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.