Founding Operations & Implementation Associate

About 8/0

We're the data infrastructure layer connecting employer HR systems to group insurance carriers. Venture-backed. Strong commercial momentum. Small, senior, bilingual team.

The Role

We build and operate an AI-first ETL platform. Most of the team is focused on building it. A separate arm of the business runs the actual customer implementations: onboarding employers and carriers, managing data integrations, solving the operational complexity that comes with connecting two sides of a regulated industry.

Right now, one person sits across both product and operations. That's the COO. We need a second one.

This role sits at the intersection of operations and product. On the operations side, you'll own how implementations run: onboarding customers, managing data integration workflows, and resolving the issues that surface when real-world data meets a platform still being built. On the product side, you'll work directly with engineering, feeding what you learn from implementations into specs and roadmap decisions.

This is not a support role. It's a co-ownership role on the two most critical functions of the business.

What You'll Own

Operations and Implementations

• Manage customer onboarding from contract signature through live data flows
• Own the day-to-day execution of data integrations between employer HR systems and insurance carrier platforms
• Triage issues that surface during and after implementation; resolve what you can, escalate cleanly when you can't
• Build the repeatable processes and internal tooling that make the second implementation faster than the first

Product

• Work with the founders and the engineering team to define product requirements and translate them into clear, actionable specs for engineering
• Stay close to customer implementations and feed operational learnings back into the platform roadmap
• Pressure-test new features before they ship; surface gaps between what was built and what the customer actually needs
• Own specific product areas end-to-end as the company scales

Cross-functional

• Maintain business intelligence across the pipeline and operations: the numbers that tell us whether implementations are on track, where we're losing time, and what to fix next
• Be a credible, composed presence in front of senior customers; you're not always handing off to a founder

Who You Are

On top of the experience below, we're looking for someone with real drive. Someone who cuts through noise and ambiguity to get things moving, doesn't wait for consensus, and is comfortable pushing back on a plan that isn't working, even if that means disagreeing with a founder. You care more about getting customers to a good outcome than about being liked in the room.

• 2 to 4 years in a customer-facing operations, implementation, or project/program management role where you owned delivery end to end, not just contributed to it
• Real experience running technical or data-heavy implementations for enterprise or B2B customers: customer success, technical account management, implementation/delivery, or project management. You've managed onboarding from kickoff to go-live, not just advised on it
• You've juggled multiple workstreams at once, each with its own timeline, stakeholders, and risk of falling apart, and you know how to triage, sequence, and keep things moving without a playbook
• Comfortable in technical environments: you can work directly with engineers on integration issues, even if you don't ship code yourself
• You build the process, not just follow it. When something breaks twice, you build the fix that prevents the third time
• Customer-facing and composed. You're polished and credible in front of senior external audiences, you stay calm when something breaks live, and you communicate in writing that's brief, direct, and free of filler
• Bonus: exposure to product or roadmap feedback loops, though this is not the primary lens for this role

How This Grows

The role expands with the company. As we grow, the product and operations functions split into real seats. You'll have shaped both from the ground up and will have the standing to lead whichever one you want to own. We build the lane around you.

Compensation

Competitive base. Meaningful early equity. Downtown Montréal preferred, hybrid schedule. The first operating hires on the team.