Helpdesk Specialist - YubiKey and Security Deployment

Are You Ready to Lead a High-Impact Cybersecurity Rollout? Are you fluently Bilingual (English & French) with strong technical user-support skills? Do you have experience managing hardware deployment, MFA transitions, or physical security key distribution?

Our team is seeking a YubiKey & Security Deployment Specialist to join a prominent central federal department in downtown Ottawa. In this specialized role, you will oversee the distribution, orchestration, and user onboarding of hardware security keys (YubiKeys) for over 2,000 employees as the organization transitions away from standard mobile-based Multi-Factor Authentication (MFA).

Advantages
Very strong team environment
Well respected employer/organization
Beautiful on-site work building with convenient access to amenities

Responsibilities
- Oversee the end-to-end hardware distribution, tracking, and activation of YubiKey hardware security tokens across enterprise users.
- Guide employees through the transition from mobile authenticator applications to physical hardware security keys.
- Log, track, and resolve deployment-related technical inquiries and access issues using ITSM ticketing tools.
- Perform diagnostics and troubleshooting for smart cards, security tokens, and user authentication software.
- Maintain accurate inventory logs and credential distribution records.

Qualifications
- Security Clearance: Must hold an active Government of Canada Secret Clearance.
- Language Skills: Fluent bilingualism in both English and French (oral and written).
- Technical Support Experience: Experience in an IT helpdesk, desktop support, or technology deployment role.
- Core Tech Skills: Practical experience supporting Windows 10+, Microsoft O365, and user access management.
- Hardware/Security Experience: Familiarity with MFA, hardware security keys (YubiKey), or smart card administration is a strong asset.
- Must be able to work on-site 5 days a week in Downtown Ottawa.

Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.