Customer Service Representative – B2B

Are you known for your commitment to customer service, keen attention to detail, professionalism, and ease with B2B client relations?

Our client—an industry leader in industrial product distribution—is seeking a dynamic B2B Customer Service Representative to join their team in Ville-Saint-Laurent for their upcoming peak season.

In this pivotal role within a supportive and energetic team, you will be responsible for processing bulk orders, tracking shipments, and coordinating directly with dispatch. You will thrive in a collaborative environment where teamwork, continuous training, and strong work ethics are core values.

- Job Title: B2B Customer Service Representative
- Location: Ville-Saint-Laurent (Hybrid model: 3 days in-office / 2 days remote)
- Status: Long-Term Seasonal Contract (Late August 2026 – March/April 2027, with potential for permanent hire)
- Schedule: Full-Time (37.5 hours/week, Monday to Friday, 8:00 AM – 4:00 PM)
- Salary : 24-26$ / hour

Advantages
- Order Management: Accurately enter and validate B2B customer orders in internal systems.
- Inbound Customer Support: Handle inbound calls (~90% of volume) to provide real-time status updates on orders and deliveries.
- Proactive Follow-Ups: Conduct targeted outbound calls (~10% of volume) to clarify operational details with clients.
- Interdepartmental Coordination: Work closely with the Dispatch and Sales teams to coordinate shipping logistics.
- Account Support: Provide pricing and contractual terms according to established price structures.
- Issue Resolution: Efficiently manage customer support tickets ("cases") and deliver courteous, first-level problem resolution.

Responsibilities
- Order Management: Accurately enter and validate B2B customer orders in internal systems.
- Inbound Customer Support: Handle inbound calls (~90% of volume) to provide real-time status updates on orders and deliveries.
- Proactive Follow-Ups: Conduct targeted outbound calls (~10% of volume) to clarify operational details with clients.
- Interdepartmental Coordination: Work closely with the Dispatch and Sales teams to coordinate shipping logistics.
- Account Support: Provide pricing and contractual terms according to established price structures.
- Issue Resolution: Efficiently manage customer support tickets ("cases") and deliver courteous, first-level problem resolution.

Qualifications
- Experience: Previous background in B2B customer service within manufacturing, distribution, logistics, or corporate environments.
- Bilingualism: High fluency in both French and English, written and spoken.
- Technical Skills: Tech-savvy with the ability to comfortably navigate multiple software platforms and management databases.
- Personal Traits: High rigor, precision, strong organization, and the ability to handle peak-volume stress effectively.
- Soft Skills: True team player, reliable, punctual, and eager to learn.

English proficiency is required for this position due to daily interactions with clients, partners, and vendors located outside Quebec, as well as the use of internal software and systems configured in English. Daily internal collaboration also frequently takes place in English.

Summary
Does this B2B Customer Service Representative role in Ville-Saint-Laurent align with your career goals? Submit your application today by emailing your resume to thibault.sanz@randstad.ca with the subject line: "B2B Customer Service Representative".

Referral Program: Know someone perfect for this role? Take advantage of our referral program! You could earn a financial bonus for any successful candidate recommendation.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.