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Le Nordik Inc.
Operations Manager at Thermea Spa WhitbyLe Nordik Inc. • Whitby, Durham Region, CA
Operations Manager at Thermea Spa Whitby

Operations Manager at Thermea Spa Whitby

Le Nordik Inc. • Whitby, Durham Region, CA
4 days ago
Job type
  • Full-time
Job description
Thermea Spa Village Whitby is seeking a dedicated Operations Manager to enhance guest experiences in a tranquil wellness village. Lead operations, optimize service, and nurture team development in a peaceful environment. As an Operations Manager at Thermea Spa Village, you'll play a crucial role in ensuring smooth daily operations and elevating our guest experience. With a focus on wellness and hospitality, you're responsible for managing a team and improving service standards. Your expertise is essential in creating an environment where guests can relax and recharge. Key Responsibilities: • Act as Manager on Duty to communicate with all departments • Resolve guest complaints and ensure satisfaction • Supervise opening and closing activities for safety • Lead coaching and mentorship for Guest Experience Supervisors • Conduct performance management and support team development Requirements: • Minimum five years in wellness or hospitality • Three years of leadership experience managing teams • Strong MS Office skills and effective communication • Ability to multi-task and solve problems swiftly • Flexible schedule for varying hours including evenings Embrace the opportunity to cultivate outstanding guest experiences and contribute to the serene atmosphere at Thermea Spa Village. #J-18808-Ljbffr
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Operations Manager at Thermea Spa Whitby • Whitby, Durham Region, CA

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