Senior Vice President & General Manager, Acute & Payer

Job Title: Senior Vice President & General Manager, Acute & Payer

Location: Mississauga, ON - Hybrid / Canada - Remote

Travel to Office Expectations

For Remote Roles: If this role is remote, there will be in‑office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi‑annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi‑weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder‑led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long‑term and post‑acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human‑first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision‑making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary

The SVP/GM, Acute & Payer is a strategic partner to the Chief Revenue Officer and leads the day‑to‑day operations of the Acute & Payer business unit as it continues to grow in scale and complexity. As a member of PointClickCare’s senior leadership team, this executive holds full P&L accountability for the business—including revenue growth and EBITDA management—across Health System, Health Plan, and Convener markets.

This leader will sustain the strong growth trajectory established following the Audacious Inquiry and Collective Medical acquisitions, deepen integration and cross‑sell across the combined portfolio, and build the next phase of organic growth. As the market accelerates toward AI‑powered care coordination and decision support, this executive will shape and commercialize PointClickCare’s AI‑enabled product portfolio and serve as a visible internal and external leader for the business.

Key Responsibilities

• Serve as General Manager of the Acute & Payer business unit with full P&L accountability, setting the strategic vision and market expansion plan across Health System, Health Plan, and Convener markets as part of the senior leadership team
• Own P&L performance and manage the business against EBITDA margin targets, balancing continued investment in growth with disciplined cost management while scaling beyond $100M in annual revenue
• Drive the strategy and commercialization of AI‑powered products across the Acute & Payer portfolio, partnering closely with Product and Engineering to bring new capabilities to market with effective packaging, pricing, and go‑to‑market plans
• Champion innovation and deepen integration and cross‑sell across the combined portfolio, incorporating the voice of the customer into strategy and identifying strategic partnerships and M&A opportunities to expand capabilities
• Own the end‑to‑end customer experience across the Acute & Payer business, strengthening engagement, retention, and long‑term value while ensuring customer needs inform the product roadmap
• Build and lead a high‑performing organization, establishing scalable operating processes, fostering a strong performance culture, and developing future leaders through succession planning and talent development

Required Skills & Qualifications

• 10+ years of experience as a business or P&L leader, with deep expertise leading complex, multi‑product SaaS organizations within the healthcare sector
• Bachelor’s degree in business, healthcare, technology, or a related field required; advanced degree such as an MBA preferred
• Proven success owning full P&L accountability, including revenue growth and EBITDA margin management, for businesses scaling beyond $100M in annual revenue
• Strong experience integrating and cross‑selling across acquired or combined product portfolios to drive organic growth and customer value
• Demonstrated ability to shape and commercialize AI‑powered or emerging technology solutions into monetizable offerings
• Track record of building, leading, and developing high‑performing teams, including succession planning and organizational design
• Broad general management capability spanning strategy, go‑to‑market execution, operations, and cross‑functional collaboration with Product and Engineering
• Experience in Health System, Health Plan, or Convener markets and familiarity with care coordination or decision‑support solutions is considered an asset
• Experience supporting M&A integration, strategic partnerships, and executive‑level stakeholder engagement, including serving as a visible leader for high‑growth business units

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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