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Sani Marc Inc
Customer Experience RepresentativeSani Marc Inc • Winnipeg, Manitoba, Canada
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Customer Experience Representative

Customer Experience Representative

Sani Marc Inc • Winnipeg, Manitoba, Canada
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Customer Experience Representative


Emploi - Permanent Full-time - Agent/Clerk - Customer service



Branch office: Winnipeg -Winnipeg Manitoba R2X 2Z7

As soon as possibleSchedule: Monday to Friday (Day)

Description:

The Customer Experience Representative plays a key role in delivering an exceptional service experience to Sani Marc’s clients across its various business units. Acting as a frontline ambassador, the representative handles customer inquiries, processes orders, and provides product and service support while ensuring a smooth and efficient customer journey. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams such as Sales, Logistics, and Operations.


Responsibilities:

Under the supervision of the Customer Experience Supervisor the Customer Experience Representative performs the following tasks:

  • Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
  • Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
  • Provide exceptional customer service and advisory roles to our clients;
  • Follow up with clients/vendors regarding order reception or back orders;
  • Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
  • Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;



Requirements:

To perform well, you must have:

  • A high school diploma;
  • A passion for customer service;
  • Strong communication skills with the ability to upsell/ cross-sell;
  • Capacity to work independently and/ or as part of a team;
  • General knowledge of MS Office;
  • Effective organization skills;
  • Adaptability, responsibility and flexibility



Advantages:

  • Clothing provided
  • Gifts of recognition of seniority
  • Long Term Disability Insurance
  • Short Term Disability Insurance
  • Pension plan
  • Life insurance
  • Dental insurance
  • Social activities
  • Employee discount
  • Talent referencing
  • Corporate events
  • Mobile holidays



Note:

Working at Sani Marc means:

  • Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
  • Being a self-starter, tenacious along with a positive attitude and effective communication skills.
  • You are customer-focused and are relentless in that pursuit;
  • Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.



Disclaimer:

Why work for Sani Marc?

  • We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
  • We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.
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Customer Experience Representative • Winnipeg, Manitoba, Canada

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