Facilities Coordinator

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting HearCanada.

Position overview:

We are seeking a Facilities Coordinator to join our facilities team! As the Facilities Coordinator, your primary responsibilities will include providing support for all building-related and equipment activities for our retail hearing centres nationwide. You will be a part of a fast-paced team working to ensure that all facilities are safe and well functioning. The goal is to ensure our clinic operations are problem-free so that employees can work under the best conditions.

This is a permanent, full-time and hybrid (2-3 days/week) position based onsite at our head office located at 5041 Mainway, Burlington, Ontario. Typical work hours are 8:30am - 4:30pm Monday to Friday with occasional evenings and weekends.

What we offer:

• Starting hourly compensation of $55,000 to $60,000 based on experience plus an annual bonus entitlement.

• Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire

• RRSP matching program

• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year

• Training, learning, + continuing education opportunities

• Friends and family discounts + access to our employee perk program

• Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

What you'll do:

• Support and assist with facility central services such as security, cleaning, parking, and maintenance issues.

• Manage service coordination for facility and audiological equipment support tickets. Respond quickly to facility and equipment emergencies and failures.

• Coordinate service calls with contractors and clinic team.

• Work cooperatively with vendors and contractors to get quotes and expedite the completion of repair and maintenance work.

• Maintain tracking programs for audiological equipment, inspection schedules and repairs.

• Support the reporting and review of facility-related budgets, finances, contracts, expenditures, and purchases

• Coordinate and complete purchase orders to assist with supply flow to clinics.

• Provide prompt and customer-focused response to requests and issues from clinic staff

• Plan ahead to assess and mitigate risks to clinic operations

• Provide administration support to project management initiatives as needed

• Contribute to organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job components.

• Other related duties as assigned

What we're looking for:

• College diploma or equivalent working experience

• 2-4 years of experience in administrative field·

• Analytical decision making and problem-solving skills, a positive attitude and ability to work well within a team.

• Ability to multitask and prioritize in a fast-paced environment

• Knowledge of principles and practices of office administration

• Attention to detail and the ability to see implications for the bigger picture

• High level of organization and time management skills, and the ability to handle a complex, varied workload.

• Ability to create and maintain relationships with vendors, landlords, service providers and clinic staff

• Excellent written & oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.).

• Ability to communicate detailed or technical information clearly, accurately, and concisely.

• Strong knowledge of Microsoft Office Suite Applications, especially Excel

• Hybrid role (2-3 days in office/ week) with occasional weekends or evenings.

• Some travel may be required within Canada

To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button!

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.