Senior Salesforce Architect (CA)

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.
At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary

We are looking for a Senior Salesforce Architect reporting to the Sr Manager- AI & Platform Architecture to design deliver and continuously improve our Product-to-Cash landscape on Salesforce. This is a coaching and mentoringfocused role: you will guide engineers and solution designers raise architectural standards and bring deep hands-on expertise in Revenue Cloud Advanced (RCA) the billing system and the broader quote-to-cash lifecycle.

Working in close partnership with other Architects you will help solve complex business and technical challenges and ensure solutions are designed to best serve the evolving needs of the company. The ideal candidate pairs strong Salesforce architecture experience with an AI-first mindset applying Agentforce and Claude-based solutions to solve problems and the ability to identify and resolve process and technology gaps across the Product-to-Cash value chain ensuring solutions align to their core business domains and to the enterprise taxonomy framework that underpins domain roadmaps and technology transformation.

Key Responsibilities

• Serve as the architectural coach and mentor for engineers and solution designers across the Product-to-Cash domain building team capability in Revenue Cloud Advanced and billing
• Partner closely with the Principal Salesforce Architect to align on architectural direction solve complex business and technical challenges together and ensure solutions are designed to best serve the evolving needs of the company
• Produce High-Level Designs (HLD) Low-Level Designs (LLD) and conceptual diagrams that clearly communicate architecture to technical and business audiences
• Manage architecture and system roadmaps ensuring alignment with platform standards and the long-term direction of the Product-to-Cash landscape
• Define maintain and enforce platform standards across the Salesforce ecosystem
• Build Proof of Concepts (POCs) to prove out the architecture and validate design decisions before delivery
• Actively participate in requirement gathering clarifying scope and resolving ambiguity early in the lifecycle
• Work with the integration team to design and govern integrations ensuring seamless communication and data flow across systems
• Provide hands-on Revenue Cloud Advanced (RCA)/CPQ coaching including configuration patterns design trade-offs and implementation best practices
• Own the end-to-end architecture of the Product-to-Cash lifecycle: quoting contracting ordering fulfilment billing invoicing revenue customer success and customer support
• Architect and govern the billing system and billing platform ensuring accurate invoicing billing schedules payment handling dunning and revenue recognition flows
• Identify and resolve process gaps and technology gaps across Product-to-Cash defining remediation approaches and driving them to resolution
• Apply an AI-first mindset to problem solving leveraging Agentforce and Claude-based solutions where they add value
• Work with the development team to hand over designs cleanly ensuring they have the context and clarity needed to build
• During project execution work with SMEs and Product Owners to address any requirement gaps and shape the right solution
• Extend and mature the Product-to-Cash solution as business needs evolve ensuring the architecture scales with new products pricing models and billing scenarios
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and Revenue Cloud
• Apply architectural and engineering concepts to meet operational requirements such as scalability maintainability security reliability extensibility availability and manageability
• Conduct research and develop Proof of Concepts on emerging Salesforce and billing capabilities recommending solutions that are functionally robust and cost-effective
• Promote the adoption of design patterns and standard processes for solution design and development
• Partner with data and integration architects to ensure data integrity security compliance and seamless data flow between billing ERP and other systems
• Work closely with solution architects to ensure individual solutions align with the overall enterprise architecture
• Contribute to a learning community within the enterprise architecture discipline fostering continuous improvement

Required Experience & Skills

• Bachelors or masters degree in computer science Information Technology or a related field
• 10 years of Salesforce experience across implementation configuration and solution design
• 35 years of Salesforce architecture experience (minimum required)
• Deep hands-on expertise in Revenue Cloud Advanced (RCA)/ CPQ with the ability to coach and mentor others on the platform
• Proven experience producing HLD LLD and conceptual diagrams and managing architecture and system roadmaps
• Proven experience architecting and delivering end-to-end Product-to-Cash solutions: quoting contracting ordering fulfilment billing revenue customer success and customer support
• Strong experience with billing systems and billing platforms including invoicing billing schedules payments dunning and revenue recognition
• Experience working with integration teams to design and govern cross-system integrations
• Demonstrated ability to identify and resolve process gaps and technology gaps across the Product-to-Cash value chain
• An AI-first mindset with exposure to Agent force and Claude-based solutions for solving business and technical problems
• Experience working with Salesforce Connected Apps (applications from the Salesforce AppExchange)
• Proven experience designing and delivering complex B2B SaaS Salesforce solutions
• Familiarity with managed packages such as Gong DocuSign CLM Kantata Gainsight Showpad Qualtrics or similar enterprise apps is a plus
• Strong understanding of Salesforce architecture capabilities and ecosystem including Sales Cloud Service Cloud and Revenue Cloud
• Strong leadership coaching and interpersonal skills with the ability to communicate complex technical concepts to non-technical stakeholders
• Salesforce certifications such as Salesforce Certified Application Architect or Salesforce Certified System Architect preferred
• Familiarity with enterprise architecture frameworks (TOGAF C4 ArchiMate etc.)
• Strong analytical problem-solving and communication skills
• Understanding of security architecture principles and practices

#LI-AJ1#LI-Remote$125500 - $139400 a yearAt PointClickCare base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $125500-$139400 bonus benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range individual compensation is determined by job-related skills and knowledge relevant experience including professional and lived experience and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.PointClickCare Benefits & Perks:
Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact emailprotected should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience PointClickCare uses AI tools to assist with candidate screening and assessment.
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PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 125500 - 139400