Lending Services Administrator (Hybrid) 12 Month Term

TEAM LOCAL is hiring

Prospera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan.

Come join our team as our new Lending Services Administratorand be part of our Centralized Services Department at our Surrey Corporate Office. As the Lending Services Administrator, you will be responsible for providing retail lending administrative support to retail branches and other mid-office departments within the organization. Responsibilities include processing routine lending requests in accordance with established Credit Union policies, and guidelines, reconciling general ledger and suspense accounts and providing support to branch staff.

What you’ll do:

• Process all retail lending requests in accordance with Credit Union policies, guidelines and established SLAs.
• Requests include, instructing legal professionals, funding, maintenance transactions, payout and discharge pf all retail lending products.
• Ensure security registration is completed in accordance with Credit Union policies and procedures and escalates exceptions to the Assistant Manager, Lending Services in a timely manner.
• Identify routine issues and resolves in a timely manner within own level of expertise.
• Escalate more complex issues to Assistant Manager, Lending Services for resolution.
• Identify and escalates areas of opportunity for process improvement or possible removal of redundant tasks to Assistant Manager, Lending Services.
• Supporting Centralized Transformation in learning, understanding, and performing reviews relating to lending

What you bring:

• 1 – 3 years of experience working in a Frontline role or lending administration within the financial industry.
• Direct experience using Wealthview banking system
• Good verbal and written communication skills.
• Ability to plan, schedule, organize and prioritize work assignments
• Able to try new work approaches and processes.
• Knowledge of retail lending products and services
• Understanding of Credit Union policies and guidelines
• Excellent computer skills including Word and Excel

What we offer:

• Prospera offers a total compensation package of base salary plus incentives that is market competitive and reviewed annually. Our expected starting pay rate for this role is $23.58/hour to $29.48/hour (prorated based on actual hours worked) based on the successful candidate’s knowledge, experience and internal equity.
• Flexible Work Program for some of our roles – ask us!
• Flexible Benefits Program – pick and choose what works best for you.
• Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
• Vacation, Wellness and “Prosperian” pay – paid time off to support your overall well-being.
• Professional development – come grow your career and develop your skills.
• A supportive, collaborative work environment- we’re proud to be a Great Place to Work certified organization.

Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks.

Diversity, Equity & Inclusive Hiring Process
At Prospera, together, we build vibrant and healthy communities by leveraging our unique backgrounds, talents, and perspectives to create a workplace where everyone can thrive. Diversity, equity, and inclusion are at the heart of everything we do, and we are committed to a continuous journey to ensure every employee feels valued and empowered. We follow a fair and equitable hiring process to ensure all candidates are considered based on their skills, experience, and potential. When you join Prospera, you’re not just taking a job—you’re becoming part of a team that celebrates individuality and works collectively to make a positive impact.