Order Desk clerk - Temporary

We are currently seeking a dedicated Order desk clerk to join a dynamic team in the construction industry. As a Order desk clerk, you will serve as the essential backbone of day-to-day branch operations, maintaining high standards of organization, facilitating seamless communication, and delivering outstanding customer service. This temporary Order desk clerk position is an excellent opportunity to leverage your administrative expertise, learn specialized industry software, and contribute to a supportive, growth-oriented operational team.

In this vital Order desk clerk role, you will interface directly with internal team members, field staff, vendor representatives, and clients. Daily responsibilities for the Order desk clerk range from handling multi-line telephone inquiries and coordinating client documentation to supporting billing and maintaining accurate records within operational software systems. Experience or familiarity with construction equipment is a strong asset, as it allows the Order desk clerk to readily understand client requests and communicate effectively with field operations. If you are a proactive professional with exceptional phone etiquette, strong technical adaptability, and a background in business administration, this Order desk clerk role offers the perfect environment to thrive.

If you have the following skills, we'd love to hear from you.

• Excellent telephone etiquette and professional verbal communication skills.
• Strong customer service orientation with a problem-solving approach.
• High computer literacy and technical adaptability, with the ability to quickly master new specialized software (such as Texada ERP).
• Solid proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Exceptional organizational skills, attention to detail, and multi-tasking capabilities.
• Basic knowledge or understanding of construction equipment, machinery, or building trade terminology.
• Strong interpersonal communication skills to interact effectively with contractors, technicians, and branch leadership.

Advantages
• Competitive hourly pay rate of $21.00 – $25.00 per hour, based on experience.
• Consistent full-time hours in a supportive, safety-conscious work environment.
• Opportunity to expand your skills in business administration and gain valuable construction industry experience.
• Hands-on exposure to specialized industry management software and operational processes.
• Fast-tracked hiring process with weekly payroll scheduling.
• Dedicated support from specialized Randstad recruiters throughout your assignment.

Responsibilities
• Serve as the primary contact for incoming branch telephone calls, greeting callers professionally and routing inquiries to the appropriate department.
• Manage front-desk administrative activities, email correspondence, document processing, and general daily office workflows.
• Input, update, and maintain detailed inventory, rental, or service records using specialized industry software (such as Texada).
• Provide exceptional customer service to contractors, clients, and internal team members regarding equipment availability and service requests.
• Prepare, organize, and archive operational documentation, work orders, invoices, and administrative reports.
• Collaborate with branch management and field logistics staff to ensure accurate scheduling and smooth daily branch operations.
• Assist with basic account reconciliation, billing follow-ups, and data entry in accordance with business administration standards.
• Maintain an organized, welcoming branch reception area and ensure administrative supplies are adequately stocked.

Qualifications
• 1 to 3+ years of experience in an administrative support, office coordination, or customer service role.
• Prior administrative experience within the construction, rental equipment, or industrial sector is highly preferred.
• Demonstrated ability to learn complex database or inventory management systems quickly.
• Proven track record of handling high-volume phone calls and client interactions with professionalism.
• High school diploma or equivalent; formal coursework or certification in business administration is an asset.

Summary
At Randstad, we are a global leader in talent solutions, and our specialized recruiters are experts in connecting skilled professionals with rewarding career opportunities. We act as your trusted career partner, offering guidance and access to top employers in business administration and beyond. When you partner with our recruitment experts, you gain a advocate dedicated to supporting your professional fulfillment and work-life balance.

If this Order desk clerk role is not the perfect fit, reach out to our recruiters today to explore other rewarding career opportunities!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.