Overview
As a Client Solutions Manager, you will be working directly with our commercial clients in delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle, handling day-to-day policy changes, interfacing with insurers and marketing policies as required. How you'll make an impact Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships. Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers. Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client. Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client. Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes. Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher. What makes you successful: Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions. Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues quickly. People love working with you, and you with them! Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time! Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles. Highly tech-savvy, with an ability to learn new systems, tools and processes. About you Personal Lines OR Commercial Insurance experience required. Experience within a specific insurance vertical ( construction, manufacturing, professional lines etc.) strongly preferred. CAIB, CIP, CRM or other relevant certifications/designations highly valued. Active and in good standing Insurance Broker’s License. Knowledge of EPIC considered an asset. Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)Client Solutions Manager - Select, Small Business • Calgary, Canada
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