Claims Business Enablement Manager

Company: CGIC
Department: Claims
Employment Type: Regular Full Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

The Claims Business Enablement Manager role in on the Claims team is focused on leading and executing national claims strategy, acting as a subject matter expert and liaison across the business, and driving data-informed decision-making, process improvement, and change initiatives to enhance client experience and organizational performance.

How you will create impact:

• Inform, oversee and monitor the execution of National Claims strategic plan and roadmap – ensuring alignment to organizational goals/objectives.
• Participate in learning programs for the discipline as a Subject Matter Expert
• Serve as a liaison between Claims and other business areas, communicating Claims’ priorities and acting as a business SME on enterprise-wide programs and initiatives
• Identify specific trends, legal issues, legislation and convey this information to stakeholders and cross discipline teams.
• Enable decision-making speed by acting as a primary decision maker, representing Claims business areas and leadership.
• Work collaboratively with stakeholders to implement business processes which enhance client engagement, support profitability and enrich staff engagement.

To join our team:

• You have four to six years of experience in using research and data to identify industry and/or internal trends to inform opportunities and drive decision making
• Possess a strong knowledge of strategic planning frameworks, operating model development, and business roadmaps
• Own an expert ability to build business cases and gain support from senior leadership and business SMEs
• Have a solid understanding of claims business models, processes, best practices, and industry trends.
• An experience in bodily injury claims is an asset.
• Demonstrate interpersonal skills and the ability to establish effective working relationships with team members as well as both internal and external stakeholders at various levels. Organization, decision-making, communication skills must be at an advanced level
• Exhibit advanced facilitation and workshop planning/organization skills
• Must have knowledge of emerging techniques in analytics, AI and possess knowledge of change management best practices.
• An understanding of methodologies such as design thinking, innovative intelligence, and/or Lean business management is an asset

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary/hourly range is $91, to $151, CAD

“The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.”