Customer Service Representative – E-Commerce

Are you passionate about customer experience and eager to build your career with a premier leader in Canadian retail and fashion? We are seeking a dynamic Customer Service Representative to join a warm, collaborative team based in Montreal.

In this role, you will assist online shoppers through every step of their buying journey while benefiting from a balanced, predictable schedule and great workplace perks!

Position Details :
Position: Customer Service Representative – E-Commerce
Contract: 12-month contract (High potential for extension or permanent hire)
Pay Rate: $21.00 / hour
Work Model: Flexible Hybrid (1–2 days/week on-site near Sauvé Metro)
Schedule:
- Weekdays: Monday to Friday (9:00/9:15 AM to 5:00/5:15 PM)
- Weekends: Saturday & Sunday (9:00 AM to 5:00 PM)






Advantages
Long-Term Career Growth: 12-month assignment with genuine opportunities for permanent conversion.

Flexible Hybrid Model: Work 1 to 2 days a week in our Montreal office and the rest from the comfort of home.

Balanced Hours: Days end by 5:15 PM on weekdays—no late-night shifts!

Employee Discount: Enjoy competitive discounts on company fashion products starting day one.

People-First Culture: Join a supportive, high-energy environment with structured training and ongoing mentorship.



Responsibilities
Handle incoming calls and respond to email inquiries regarding online orders, tracking, shipping, returns, and refunds.

Deliver personalized, solution-driven service, always placing customer satisfaction at the heart of your decisions.

Utilize the Shopify e-commerce platform and internal knowledge bases to provide fast, accurate answers.

Participate in a weekend shift rotation (1 weekend out of every 3), offset by compensatory weekdays off.

Qualifications

Proven customer service or call center experience, ideally within the retail or e-commerce sector.

Exceptional interpersonal and communication skills, with strong empathy and active listening abilities.

Ability to thrive in a fast-paced, high-volume environment.

High degree of reliability, punctuality, and professional accountability.

Strong autonomy and effective time-management skills.

Required Remote Work Equipment: Windows 11 PC, high-speed internet connection, and a quiet, private workspace.

French is the official language of the company. However, fluent bilingualism (English/French) is required for this role due to the following business factors:

Over 60% of the customers served by the call center reside outside Quebec (primarily in New Brunswick and other Canadian provinces).

Internal technology platforms, e-commerce software (Shopify), technical documentation, and training tools are configured in English.

Summary
Does this opportunity sound like a great fit for you? Send your updated CV directly to:

📧 thibault.sanz@randstad.ca
Subject line: E-Commerce Representative

Employee Referral Program
Know someone perfect for this role? A referral bonus is available for any candidate recommendation that leads to a successful hire! Feel free to share this opportunity within your network.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.