Full-Time Retail Associate London, ON

Location:Wellington Rd London ON N6E 1V4

Hours:Up to 40 hours per week (includes evenings and weekends)

Welcome to Specsavers-where were not just about eyewear and eyecare but about changing lives through better sight. Ranked the 5th Best Workplace in Canada and 12th globally by Great Place to Work were proud of our optometrist-owned model that delivers high-quality accessible eyecare for every budget

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins Specsavers has remained privately owned since day one. Today we are a $7.8 billion global business with over 45000 colleagues across more than 2700 retail optical locations.

In Canada our support office is based in Burnaby BC. Since entering the market in 2021 weve been scaling rapidly now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable high-quality eyewear were transforming the way Canadians experience eyecare.

If youre passionate about making a difference and want to be part of a values-driven organization join us as we continue to grow. Together we can change lives through better sight.

What Youll Do

As the face of Specsavers ourRetail Associates (Eyecare Consultants)play a vital role in delivering exceptional eye care and affordable eyewear for everyone. You will create memorable experiences for our customers guiding them through our stylish frame collections and supporting those trying contact lenses for the first time. No Optical experience No problem we will provide full training and support to help you succeed.

Key Responsibilities

• Welcome customers warmly creating a friendly and approachable environment in the store.
• Build strong connections by understanding customers needs and recommending the best possible eyecare solutions.
• Guide customers in selecting frames that suit their lenses and personal style.
• Explain offers products and services clearly and confidently to ensure customers make informed choices.
• Perform pre-screening tests such as retinal imaging pressure checks and visual field testing (full training provided).
• Measure and adjust frames for a comfortable and precise fit.
• Process orders for prescription glasses and contact lenses accurately and efficiently.
• Schedule follow-up appointments to maintain excellent customer care.
• Act as a proud ambassador for Specsavers championing our behaviors and values in every interaction.

What Were Looking For

• Availability to work evenings and weekends is required for this role
• A passion for creating WOW moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience
• Ability to thrive in a fast-paced retail environment staying organized and composed under pressure.
• Reliability and flexibility to work retail hours
• Friendly outgoing and confident demeanor paired with the ability to provide knowledgeable product recommendations and styling advice
• Motivated by building long-term customer relationships embracing Specsavers Customer Experience model that prioritizes lasting connections over short-term results
• Previous experience in retail or customer service is an assetbut not essential
• Enthusiasm for learning about frames lenses and pre-testing procedures
• Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications

Compensation: $19-$21/hour. Determined based on experience.

Speccies Benefits:

• Vacation: 3 weeks of paid vacation (prorated for hours worked)
• Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
• Vision Care: Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually
• Friends & Family Discounts: 4 vouchers per year each offering 25% off
• Health & Dental Coverage: Comprehensive coverage starting on your first day (full-time only)
• Health Care Spending Account (full-time only)
• Employee Assistance Program: Confidential support for mental health financial and personal well-being
• Career Growth: Ongoing investment in your professional development and advancement

Behaviours We Value

• Collaborative:We work together as one Specsavers to deliver our purpose
• Curious:We question explore and seek out diverse perspectives to develop our knowledge and understanding
• Courageous:We challenge the status quo we experiment with good ideas and we are brave bold and fast in our decision-making
• Compassionate:We care support and help each other
• Commercial:We treat money wisely and make decisions that are good for our customers our partners our people and good for the long term

We hope that in applying with us you value these things as well!

Equal Opportunity Employer

At Specsavers we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision we welcome your application even if you dont meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process please let us know by contacting us at. We will work with you to meet your needs and ensure a fair and equitable experience.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 19 - 21