Senior Facilities Services Coordinator

Job Description Summary

Are you a highly organized, customer focused individual with coordinator experience looking to join a growing team? STEMCELL Technologies is looking for a new Senior Facilities Services Coordinator to help us manage a rapidly expanding number of internal requests to support day to day operations.

As part of the Facilities Operations team, you will act as the first point of contact for employees, be responsible for the coordination of services by resolving and triaging ticketing requests, and onsite vendor management. You’ll work collaboratively with our larger Facilities Operations team to keep multiple sites including offices, laboratories and distribution centres, running smoothly and safely while providing excellent customer service.

Job Description

Duties and Responsibilities

• Act as the primary point of contact for facility related requests, ensuring issues are resolved efficiently and stakeholders are kept informed and administer and report on the access control process cross-departmentally and continuous onsite monitoring of service levels of internal and externally provided services (including daily rounds)

• Track facility service requests using our internal ticketing system (JIRA), ensuring timely follow-up, and resolution

• Coordinate vendor access and site visits, ensuring compliance with security protocols and workplace health and safety requirements

• Provide administrative support to the team, including scheduling of meetings, minute taking, management of a shared inbox, and monitoring recurring Facility-related fees and permit/license contract expiry dates

• Gather requirements for assessment and coordinate services between internal stakeholders and external contractors/service provides as needed

• Collaborate with internal teams to draft communications to provide internal facing updates, including reports relating to quality audits to ensure ongoing safety and compliance

Knowledge and Qualifications

• 3-5 years of previous experience with multi-site coordination and administration; Facilities experience preferred but not required

• Experience with ticketing systems (eg JIRA) is an asset

• Experience with Lenel or Keyscan access control systems is an asset

• Proactive, customer-oriented mindset, with an ability to follow protocols, action solutions, and/or escalate issues as required

• Able to lift up to 30lb

#LI-KL1 #LI-Onsite #United #Nonbench

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$71,200.00 - $96,400.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.