Talent.com
Smile Digital Health
Remote Application Support Engineer (Remote Canada)Smile Digital Health • Waterloo, Ontario
Remote Application Support Engineer (Remote Canada)

Remote Application Support Engineer (Remote Canada)

Smile Digital Health • Waterloo, Ontario
19 days ago
Job type
  • Full-time
  • Remote
Job description
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!

The Application Support Developer is responsible for troubleshooting incoming support tickets, maintaining and developing software and tools to support the implementation project, and handling bug fixes and enhancements to the existing implementation. This may include working on cloud infrastructure, Helm charts, Azure pipelines, Java source code, configuration files, etc.


This position works closely with the client as well as our internal development and QA teams to support the product. This position will include on-call rotation for Tier 2 issue support.


Responsibilities:



  • Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents, participating in major incident response and root cause analysis as needed.

  • Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions while ensuring alignment with architectural standards and best practices.

  • Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes.

  • Lead technical decision-making by evaluating emerging technologies, recommending improvements to tools, frameworks, coding standards, and software development practices, and driving continuous improvement initiatives.

  • Break down technical work, provide guidance on implementation approaches, and serve as the primary technical escalation point for project issues, delivery status, and complex production challenges.

  • Maintain and enhance development frameworks, technical documentation, and operational procedures to ensure knowledge sharing and long-term maintainability.

  • Ensure all delivered solutions meet security, privacy, quality, performance, and architectural standards while complying with organizational policies and industry best practices.

  • Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development.

  • Participate in an on-call production support rotation and provide after-hours support for critical production incidents, ensuring timely resolution and minimal customer impact.

  • Demonstrate strong analytical and problem-solving skills with the ability to identify root causes, evaluate alternatives, and implement effective technical solutions.


Requirements:



  • Successful completion of coding camp/ diploma / undergraduate degree and/or equivalent experience

  • 3+ years of experience with Software Development in Java.

  • Experience with developing software applications, unit and functional test practices.

  • Experience in end-to-end feature development.

  • Experience building complex systems.

  • Experience in HL7 (V2, FHIR) is highly preferred.

  • Experience with Hibernate, Spring, REST web services, Git is an asset.

  • Experience working in a support/troubleshooting role is an asset.

  • Preference to candidates based in Ontario.


$85,000 - $100,000 a yearSome of the benefits we offer:* Remote Work Environment* Flexible Time Away From Work Policy including PTO, Personal and Sick Days* Competitive Salary and Health/Medical Benefits* RRSP/TFSA/401K Employee Contribution* Life and Disability* Employee Assistance Program* FHIR Study Program and Skillsoft Learning* Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Create a job alert for this search

Remote Application Support Engineer (Remote Canada) • Waterloo, Ontario

Similar jobs

Logistics Supervisor

Darling International Canada Inc.Mapleton, ON, CA
Full-time

Darling International Canada Inc.Canada's largest provider of rendering and recycling services to the food industry, operating six processing facilities across Canada.Darling Canada provides essent... Show more

 • Promoted

Financial Advisor

Thomson Allison Financial SolutionsSt. Jacobs, ON, CA
Full-time

Be among the first 25 applicants.Thomson Allison Financial Solutions provided pay range.This range is provided by Thomson Allison Financial Solutions.Your actual pay will be based on your skills an... Show more

 • Promoted

IT Architect - DevOps

Home Hardware Stores LimitedSt. Jacobs
Full-time

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.Shape the Future of Digital Technology at Home.As an IT Architect – ... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausMapleton, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Domiciliary Optical Assistant

SpecsaversWoolwich, ON, CA
Full-time

Ready to take your skills on the road? As a home visits optical assistant at Specsavers, you can do just that.You’ll be driving our services to the doorsteps of the nation, providing eye care to th... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupWoolwich, Ontario, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Remote Data Entry Clerk – Flexible Hours & Growth

LetterboxesElmira, ON, CA
Remote
Part-time

A growing company is seeking a Data Entry Clerk to work from home.This role offers flexibility with part-time shifts available, making it a great opportunity for those looking to balance work-life ... Show more

 • Promoted

Delivery Driver - Flexible Schedule

Uber eatsWoolwich, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Licensed 310T Technician — Afternoon 4x10s (Elmira)

Riverdale PoultryElmira, ON, CA
Full-time

Riverdale Poultry is seeking a Licensed 310T Truck & Coach Technician for the afternoon shift in Elmira, Ontario.Key responsibilities include performing routine maintenance and repairs on our fleet... Show more

 • Promoted

Senior Fullstack Engineer Remote Growth Consumer Experience - C$150,000 - C$200,000 A Year - Remote

Leading Financial Services CompanyWaterloo, Canada
Remote
Full-time

Experienced Senior Fullstack Engineer sought for a remote-first role to lead mobile initiatives and drive consumer growth in financial services.Requires React Native proficiency and backend underst... Show more

 • Promoted

Elder Care Provider Wanted - Experienced Elder Care Provider Needed In Mapleton, Ontario $25/Hour

ElderCare.comMapleton, Ontario, Canada
CA$25.00 hourly
Part-time

Chantelle's family in Mapleton, Ontario is seeking a compassionate live-out elder care provider for part-time home care.The ideal candidate will assist with bathing, nursing care, and personal ... Show more

 • Promoted

Mechanical Designer Role in Ontario

Gorbel IncElmira, ON, CA
Full-time

Become a vital part of Gorbel Canada as a Mechanical Designer in Ontario.Your designs will transform material handling products within a supportive and innovative work environment.As a Mechanical D... Show more

 • Promoted

Parts Consultant

Premier EquipmentElmira, ON, CA
Full-time

Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture, lawn care, golf, commercial grounds, and compact construction customers across Ontario.With 20 lo... Show more

 • Promoted

After Sales Applications Specialist - $25 - $33.5 An Hour

Tri-MachElmira, Canada
Full-time

Supports customers, creates manuals, and streamlines after-sales functions.Requires experience with SolidWorks and project execution. Show more

 • Promoted

Computer programming Private Tutoring Jobs Elmira

SuperprofElmira, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Operations Support Engineer (Applications / Production) - C$86,100 - C$136,100 A Year

Manulife Financial CorporationWaterloo, Canada
Full-time

NET, React, NodeJS, and microservices applications.Monitor Azure environments, troubleshoot issues, automate processes, and improve system reliability.Requires 8+ years of experience. Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingMapleton, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Restaurant Manager

H. Spring Inc. o/a Tim HortonsArthur, ON, CA
Full-time +1

Country Road 109, Arthur, Ontario, N0G 1A0.Salary: 58,000 annually / 30 to 40 hours per week.Terms of employment: Permanent, Full time.Shifts: Early morning, Evening, Shift, Flexible hours, Morning... Show more

 • Promoted

Senior Product Security Engineer - Remote Canada, Equity - C$150,000 - C$200,000 A Year - Remote

Leading Financial Technology CompanyWaterloo, Canada
Remote
Full-time

Seeking a Senior Product Security Engineer to integrate security into product development, conduct threat modeling, and analyze code for vulnerabilities, working remotely in Canada. Show more

 • Promoted

R&D Specialist

Wellington Hospitality GroupArthur, ON, CA
Full-time

Reports to: Senior Managing Director, Agrisan.Reporting to the Senior Managing Director, the R&D Specialist plays a vital role in driving innovation and efficiency within our technical operations.T... Show more