Operations Representative II - Full Time

Description

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About this opportunity
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Our Retail & Wealth Operations Practice:

It is different here. Everyone matters. You can build the career you want, beside people who share the same values, with a common goal to integrate our purpose into everything we do – helping our Members achieve their best life.

We are Member obsessed, placing their needs at the centre of our operations, striving to gain greater understanding from our partners, and demonstrating empathy for what is important in Members' whole lives. This ensuring that Meridian maintains its tradition of exceeding Member expectations.

We thrive through our growth mindset – being adaptive, resilient, resourceful, and creative. Our teams seek and receive feedback to continuously improve, learning from successes and mistakes. We are collaborative, highly engaged and communicate thoughts and ideas in a respectful environment. We value diversity of thoughts and promote inclusion.

Our Retail Operations teams collaborate with our internal partners and align operational strategies and activities to support our Members holistic financial growth. We are driven by Meridian’s vision to be recognized as an inclusive, transparent, and people-focused financial partner.

About this role:

As a Lending Operations Specialist, you will support Meridian’s success by supporting the retail business in the fulfillment of all lending solutions (Mortgages, Line of Credit, Auto loans, and other lending instruments). The supporting activities including, but are not limited to, fundings, payouts, instructing Solicitors, insurance management and document preparation. You will ensure accuracy, quality, and efficiency in processing requests, collaborating with internal and external partners, and maintaining high standards in service delivery. You will act as a subject matter expert, and trusted partner, building and maintaining relationships across departments to align with Meridian’s MFG strategy.

Key Responsibilities

1. Member/Partner Experience

• Execute on Retail loans and mortgage activities such as:
  • Mortgage Closings supporting all channels (Broker, Mobile, Branch)
  • Conversions
  • Property tax remittances
• Receiving and triaging retail requests
• Document preparation
• Document ordering
• Payouts and Discharges
• Funding mortgages
• Instructing Solicitors and obtaining/reviewing Final reports
• Creditor Insurance
• Fire/Auto Insurance
• Communicate with multiple external partners such as solicitors, municipalities and vendors.
• Collaborate with Branches, Adjudication, and Risk
• Fulfill complex requests within timelines, verifying documentation and transactions for accuracy.
• Investigate Member accounts and activities, managing transactions on multiple systems with precision.
• Resolve Member issues, manage resolutions and support branches with Member Concerns to mitigate risks.
• Use policies to solve errors or omissions, stay updated and maintain policies, procedures, forms.
• Comply with regulations, keeping up with changes and handle correspondence and information discreetly.
• Perform additional duties as needed.

2. Employee Experience

• Partner effectively and respectfully with internal and external stakeholders, cross train and support knowledge transfer.
• Contribute to a fair, positive and unbiased environment that supports diversity.
• Embrace and demonstrate the Meridian For Good strategy in all actions and words.

3. Modernizing Work

• Communicate bottlenecks and pain points, supporting process improvements and updating internal procedures as processes change.
• Stay updated on system changes and act as a subject matter expert.

Knowledge, Skills, and Abilities

• Member Experience focus, commitment to Service Excellence
• Solid mortgage knowledge - Construction, Registration, Payouts, Conversions, Closings and Fundings, Property Taxes, Staff Lending
• Familiarity with investment and lending documentation
• Strong knowledge of computer systems, including virtual technology. Ovation/Encore and Microsoft Office products, an asset
• Desire for continuous learning and growth
• Excellent communication, negotiation, and interpersonal skills
• Initiative and ownership, acting decisively within authority. Escalate where needed.
• Effective organizational time management, and critical thinking skills
• Ability to collaborate, partner and influence.
• Creative and innovative thinking
• Flexible schedule with ability to manage tight timelines

Education, Designations, Training, and Experience

• 1-3 years progressive experience in retail lending, sales/service in a banking, finance environment or like field
• Background education in accounting, finance, commerce, business administration, or equivalent would be an asset

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD 41,400 to 62,200 annually

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: St. Catharines Corporate Office, located at 75 Corporate Park Drive, St. Catharines, ON.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• We provide you with the tools and technology needed to delight your candidates and clients
• You'll get to work with and learn from diverse industry leaders
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Find our story here: