Talent.com
Ttec Digital
Remote Conversational AI Chat Bot Developer, CognigyTtec Digital • Langford, British Columbia
Remote Conversational AI Chat Bot Developer, Cognigy

Remote Conversational AI Chat Bot Developer, Cognigy

Ttec Digital • Langford, British Columbia
19 days ago
Job type
  • Full-time
  • Remote
Job description
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

What You'll Be Doing


  • Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.

  • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.

  • Code and test projects.

  • Deliver high-quality software on time.

  • Attend meetings and training as required.

  • Perform system analysis and project management duties for the successful completion of a project.

  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.

  • Exercises wide latitude in determining objectives and approaches to engagements.

  • Mitigating and resolving code errors for development and future concepts.

What You'll Bring to the Role


  • 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.

  • 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.

  • 5+ years JavaScript experience.

  • Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.

  • Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.

  • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have

  • Team Player and the ability to mentor team members

  • Desire to work in a fast-paced environment.

#LI-DD1
About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions. #LI-RemoteCanadaWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Create a job alert for this search

Remote Conversational AI Chat Bot Developer, Cognigy • Langford, British Columbia

Similar jobs

Earn Money By Taking Surveys - Remote

AlmediaNorth Saanich, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn Money Testing Apps - Remote

AlmediaCentral Saanich, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Game Tester - Remote

AlmediaSidney, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Looking For Part-Time Jobs? - Deliver with Uber

Uber eatsNorth Saanich, BC, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausCentral Saanich, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

ESL Private Tutoring Jobs Brentwood Bay

SuperprofBrentwood Bay, British Columbia (BC), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Biology Private Tutoring Jobs Brentwood Bay

SuperprofBrentwood Bay, British Columbia (BC), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Remote CIAM Innovation Engineer

Affirmvictoria, capital regional district, Canada
Remote
Full-time

Unlock your potential as a Remote CIAM Innovation Engineer, specializing in customer identity and authentication solutions.Your engineering prowess will enhance backend services that enrich account... Show more

 • Promoted

Backend Engineer, Ai Agents - Remote - $125,000 - $175,000 A Year - Remote

Leading Financial Technology CompanyColwood, Canada
Remote
Full-time

Software Engineer II needed for AI Agents team to improve customer interactions. Show more

 • Promoted

Remote Recruiter Position with High Earning Potential Worldwide

RecXchangeSidney, BC, CA
Remote
Part-time

Elevate your recruitment game with a remote role focused on candidate placements.Earn between $3,000-$11,000 for each successful hiring.This Remote Recruiter position is perfect for those looking t... Show more

 • Promoted

Want Cash Jobs? Earn With Uber Instead

Uber eatsSidney, BC, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausCentral Saanich, BC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Remote Js Integration Engineer - Customer Data - $80,000 - $120,000 A Year - Remote

ConstructorOak Bay, Canada
Remote
Full-time

Remote Integration Engineer to improve customer data integrations and e-commerce experience, requiring React and Node.Js skills, with salary range $80k-$120k. Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausSidney, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

French Private Tutoring Jobs Brentwood Bay

SuperprofBrentwood Bay, British Columbia (BC), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

AI Developer Tools Engineer at Thumbtack

Thumbtackvictoria, capital regional district, Canada
Full-time

Elevate developer productivity at Thumbtack as a Senior Software Engineer specializing in AI tools.Contribute to our innovative engineering platform.As part of the Developer Experience team, you wi... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausSidney, BC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Looking For Jobs Near Me? - Deliver with Uber

Uber eatsCentral Saanich, BC, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

English Private Tutoring Jobs Brentwood Bay

SuperprofBrentwood Bay, British Columbia (BC), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Physics Private Tutoring Jobs Brentwood Bay

SuperprofBrentwood Bay, British Columbia (BC), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more