Talent.com
FAIRMONT
Bilingual Guest Service Agent ( Full-Time )FAIRMONT • Ottawa, Ontario, Canada
Bilingual Guest Service Agent ( Full-Time )

Bilingual Guest Service Agent ( Full-Time )

FAIRMONT • Ottawa, Ontario, Canada
12 days ago
Job type
  • Full-time
Job description
Job Description

Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

  • Provide outstanding service to our internal and external guests
  • Assist with tour check-ins and greet the tour guide and groups when required
  • Generate reports for other departments in the hotel
  • Key member of crisis & emergency team
  • Register and checkout hotel guests
  • Act as an ambassador of Fairmont Château Laurier
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist Leadership in performing daily duties
  • Available evenings, weekends and holidays
  • Available to work overnight shift, when required
  • Follow all safety policies
  • Other duties as assigned

Qualifications

  • Fluent in both official languages (English and French) is a requirement
  • Previous Front Desk Agent experience in a similar environment
  • Excellent verbal and written skills
  • Must have the ability to handle cash effectively and accurately
  • Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
  • Active listener, self-starter
  • Able to make decisions and take initiative
  • Ability to type 40 words per minute
  • Positive and pleasant attitude
  • Able to work alone
  • Strong team player
  • Detail oriented
  • Must be able to work in a very busy environment


Additional Information

Physical Aspects of Position (included but not limited to):

  • Standing during entire shift

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Create a job alert for this search

Bilingual Guest Service Agent ( Full-Time ) • Ottawa, Ontario, Canada

Similar jobs

Bilingual Account Manager

Hilti CanadaOttawa, ON, CA
Full-time

This role may involve travel for training and client engagement as part of the responsibilities.Demonstrate tools to customers and collaborate with multiple departments.Utilize platforms such as Sa... Show more

 • Promoted

Ottawa Bilingual Guest Service Agent Role

Fairmont Hotels & ResortsOttawa, ON, CA
Full-time

Step into a rewarding position as a Bilingual Guest Service Agent at the Fairmont Château Laurier in Ottawa.This role requires fluency in both English and French to deliver exceptional guest experi... Show more

 • Promoted

Remote Customer Service Agent with Bilingual Proficiency

ConcentrixOttawa, ON, CA
Remote
Full-time

Step into a fulfilling remote role as a Customer Service Agent, utilizing your bilingual proficiency to enhance customer interactions.Help provide prompt solutions and product recommendations as pa... Show more

 • Promoted

Bilingual Doorperson (Full-Time)

AccorHotelOttawa, ON, CA
Full-time

Reporting to the Valet Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:.Noticeably positioned at entrances to provide parking assist... Show more

 • Promoted

Bilingual Account Manager (Remote)

Strauss event & association managementOttawa, ON, CA
Remote
Full-time

As Bilingual Account Manager (Membership Manager) with Strauss event & association management, you utilize your experience in the promotional products industry and English and French language skill... Show more

 • Promoted

Bilingual Call Center Agent - Portuguese/English

MCIOttawa, ON, CA
Full-time

Elevate customer support as a Bilingual Call Center Agent working remotely from Canada, specializing in Portuguese and English interactions.This role is pivotal in assisting bilingual customers eff... Show more

 • Promoted

Night Supervisor - Bilingual (FR/EN)

SecuritasOttawa, ON, Canada
Full-time

Bilingual Shift Supervisor - Night shift-.Security Guards at assigned client site(s) on assigned shift(s).Performs duties of Security Guard within scope of assignment.Observes and reports activitie... Show more

 • Promoted

Work-from-Home Bilingual Call Agent

MCIOttawa, ON, CA
Remote
Full-time

Elevate your career with MCI as a Work-from-Home Bilingual Call Agent! Use your English and French skills to deliver top-notch customer support.This remote position offers you the chance to engage ... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausVal-des-Monts, QC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Anfitrión Andaz: Servicio al Cliente

AndazOttawa, ON, CA

Conviértete en Anfitrión en Andaz Ottawa y haz la diferencia en la experiencia de nuestros huéspedes.Este rol clave conectará a los visitantes con los mejores servicios de Hyatt.Hyatt Hotel Corpora... Show more

 • Promoted

Bilingual Client Service Coordinator

The Canadian Resident Matching Service (CaRMS)Ottawa, ON, CA
Full-time +1

Canadian Resident Matching Service (CaRMS).Bilingual Client Service Coordinator.Reporting to the Manager of Client Services, the Bilingual Client Service Coordinator is a member of the client servi... Show more

 • Promoted

Sales Center Agent - Bilingual French Canadian & English

Smartstop-Self-StorageOttawa, ON, CA
Full-time

Sales Center Agent Job Summary.The SmartStop Sales Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering ... Show more

 • Promoted

Bilingual Sales Specialist

Beyond Bilingual Inc.Ottawa, ON, CA
Full-time +1

Bilingual Sales SpecialistFull Time, Permanent.Our client is a well-established organization within the building materials industry, recognized for its quality products and strong relationships wit... Show more

 • Promoted

Housekeeper Wanted - Housekeeper Wanted In Merrickville, Ontario Earn $23/Hour For Quality Cleaning

Housekeeper.comMerrickville, Ontario, Canada
CA$23.00 hourly
Full-time

Hello! I am a homeowner in Merrickville, Ontario, and I am looking to hire a reliable and detail-oriented housekeeper.If you take pride in keeping spaces clean and organized, this opportunity might... Show more

 • Promoted

Guest Service Agent

Germain HôtelsOttawa, ON, CA
Full-time

What can I do for you?" is your mantra.We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day.This person acts as an ambassador with our guests w... Show more

 • Promoted

Guest Service Manager

Holiday Inn & Suites KanataOttawa, Ontario, Canada
Full-time

Pay or shift range: $60,000 CAD to $64,000 CAD.The estimated range is the budgeted amount for this position.Final offers are based on various factors, including skill set, experience, location, qua... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingEdwardsburgh/Cardinal, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Bilingual Premium Support Specialist (EN/FR)

TraveltechessentialistOttawa, ON, CA
Full-time

A leading tech-driven hospitality company is seeking a Customer Service Specialist to provide premium support as part of the Airbnb community.This full-time role requires expertise in hospitality, ... Show more

 • Promoted

Deliver with Uber - Flexible Gig

Uber eatsChelsea, QC, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Spanish Private Tutoring Jobs Cantley

SuperprofCantley, Quebec (QC), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more