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Bedard Ressources
Temporary Customer Experience SupervisorBedard Ressources • Dorval, Quebec, Montreal
Temporary Customer Experience Supervisor

Temporary Customer Experience Supervisor

Bedard Ressources • Dorval, Quebec, Montreal
30+ days ago
Salary
CA$28.00 hourly
Job type
  • Full-time
Job description

Tasks

  • Manage a team of 10 or more Ambassadors.
  • Organize daily operations.
  • Ensure service quality and excellence.
  • Provide ongoing training and coaching to Ambassadors to continuously improve the customer experience.
  • Resolve challenging situations and support the airport operations team.
  • Approve schedule changes.
  • Prepare for and assist management during weekly meetings.
  • Welcome, direct, and inform YUL passengers.
  • Conduct performance evaluations for Ambassadors.
  • Maintain consistent verbal and written communication with the entire team and management.
  • Perform various administrative tasks (attendance tracking, shift report follow-up, employee file management, procedure updates, timesheets, etc.).
  • Make schedule adjustments as needed.
  • Participate in project development initiatives.
  • Answer calls on the supervisors' phone line.
  • Perform any other related duties.
  • If you are ready to take on new challenges, we would like to meet you!

Advantages

  • Full-time schedule condensed into 4 workdays.
  • Dynamic airport work environment.
  • Accessible by public transportation from Montréal, with the 747 shuttle available 24/7.
  • Group insurance after 3 months for positions of 4 days per week or more.
  • Uniform provided.

Job requirements

  • Minimum of 2 years of experience in team management (performance management, motivation, coaching, logistics, work organization, etc.).
  • Excellent interpersonal communication skills.
  • Availability to work day and evening shifts between Sunday and Saturday.
  • Fully bilingual in French and English to effectively communicate with English-speaking customers approximately 50% of the time.

Desired profile

  • Demonstrated leadership skills and the ability to motivate a team.
  • A team player who leverages the strengths of colleagues.
  • Empathetic, welcoming, and friendly.
  • Positive attitude when resolving challenging situations.
  • Professional and polished appearance.
  • Proactive approach to customer service and teamwork.
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Temporary Customer Experience Supervisor • Dorval, Quebec, Montreal

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