Sales Support Specialist - Industrial Automation

Are you passionate about supporting sales teams, solving customer challenges, and keeping operations running smoothly? Join our Industrial Automation team and play a key role in helping OEM customers across Eastern Canada succeed. In this fast-paced position, you'll collaborate with sales, customer service, logistics, and product teams while leveraging innovative technologies, including AI tools, to deliver an exceptional customer experience and drive business growth What will you do? * Support OEM Sales Representatives with daily administrative and sales support activities. * Manage customer follow-ups, quotations, opportunities, and order-related requests. * Coordinate actions with Customer Care Center (CCC), Customer Service, Logistics, Finance, Marketing, and Product teams. * Escalate and track delivery, service, and customer issues through resolution. * Maintain accurate CRM data, opportunities, forecasts, and customer records. * Prepare reports, dashboards, presentations, and business reviews. * Support continuous improvement initiatives and sales process efficiency. * Leverage Artificial Intelligence tools to automate tasks, improve reporting, and increase productivity. What qualifications will make you successful? * College diploma or university degree in Business, Engineering, Industrial Automation, or related field. * 5+ years of experience in Sales Support, Customer Service, Inside Sales, or Commercial Operations. * Experience in Industrial Automation, OEMs, Machine Builders, or Industrial Distribution preferred. * Strong customer focus and problem-solving skills. * Excellent organizational and communication abilities. * Ability to manage multiple priorities in a fast-paced environment. * Digital fluency, including comfort leveraging AI-enabled tools and technologies. * Functional knowledge of English and French is required.
Must be able to work with stakeholders located in Quebec, other Canadian provinces and internationally. Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This posting is for an existing vacancy. #LI-Hybrid At Schneider, we believe that every employee is a talent who deserves equal opportunities.
This means you matter.
Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: "We see you.
We value you".
It's more than just pay and benefits- it's a meaningful investment in you.
It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. The expected pay range is CAD 102,850 - CAD 145,200 per year.
This pay range includes base pay and short-term incentives. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: Care for yourself and your family.
We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance; telemedicine program; paid family leaves; parental and care leave; employee assistant program with mental, family, and legal counselling and flexible work arrangements. Invest and plan your future.
We help you plan and invest for the future with competitive pay and programs: base salary; incentive plans; employee share ownership plan; retirement plan with employer pension match. Grow your skills and career.
We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team up in the workplace.
We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support your community.
We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters.
At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.
We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us.
This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
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You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.