Bilingual Customer Service Representative

Bilingual Customer Service Representative

IDEAL INDUSTRIES, INC is seeking a bilingual Customer Service Representative to serve as the primary contact between IDEAL, its distributors, end‑users, and sales staff. This role reports directly to the Customer Success Manager and supports the company’s business objectives and revenue targets by delivering a professional customer service operation.

Base Pay Range

CA$52,000 – CA$68,000 per year.

About IDEAL INDUSTRIES, INC

IDEAL is best known for its wire connectors and tools that are essential in aerospace, data communications, electrical, and construction markets. The company’s brand portfolio includes IDEAL Electrical, Anderson Power, and Enatel. IDEAL is committed to building an IDEAL World by creating ideal relationships with customers, employees, and communities.

Primary Responsibilities

• Respond to customer inquiries via phone, fax, mail, e‑mail, or in person.
• Handle inquiries regarding shipping/delivery dates, order changes/cancellations, quotations, and general service questions.
• Maintain a high level of professionalism and build positive rapport with every customer interaction.
• Process and follow up on less complex customer complaints such as those requiring product repair or replacement.
• Develop a basic familiarity with company products, applications, pricing, warranties, sales policies, and procedures.
• Collaborate effectively with supporting departments to ensure customer needs are met.
• Participate actively in departmental meetings and training programs.
• Consistently meet or exceed department quality standards for email and call monitoring.
• Accurately enter customer orders in accordance with company standards and policies.
• Manage credits, invoices, and returns with accuracy and attention to detail.

Job Requirements

• Diploma in Business Administration with a focus on accounting preferred.
• 1–2 years of related experience.
• Strong written and verbal communication skills in both English and French.
• Experience dealing directly with customers via phone and email.
• Experience with sales order administration processes.
• Solid IT skills with proficiency in MS Office applications, especially Excel.
• Experience with EDI systems is an asset.

Knowledge, Skills & Abilities

• Ability to work independently and in a fast‑paced environment.
• Ability to anticipate work needs and interact professionally with customers.
• Ability to communicate professionally with all levels within the business.
• Excellent organizational skills and attention to detail.

Benefits

• Extended Health and Dental Care Benefits
• Life Insurance
• Defined Contribution Pension Plan
• Personal Time Off Days
• Paid Parental Leave
• Profit Sharing

Equal Opportunity Employer

IDEAL INDUSTRIES, INC. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. For more information, visit www.idealindustries.com.