Guest Services Clerk

Job Description

About Working on a “Floatel”

LandSea will be providing workforce catering and accommodation services for guests onboard the MV Isabelle, a 650-passenger “Floatel”.

At work, the crew is provided with accommodation, full meals, and WIFI, and can access health/gym facilities when off work. We provide partial uniforms and help with the travel/reservations as needed to and from locations. Excellent Health and Wellness benefits are being offered.

About the Job, Benefits and Perks

• Wages starting between $21.00 to $22.00 per hour to start
• Overtime pay
• Schedule: 10-hour or 12-hour shifts depending on operational needs
• Rotation: 4 weeks on and 2 weeks off
• Travel Subsidy may be available for inbound and outbound travel
• Health and Wellness Benefits program available for full-time staff
• Meals and accommodation while working on site
• Partial uniform is provided
• Footwear allowance may be available
• Company and team building events
• Opportunities for professional development such as continuous training and possible mentorship programs

Camp Location

This camp is located in Squamish, BC

#ACAN100

Job Responsibilities

• Welcome residents, visitors, and clients with a warm, professional, and service-oriented attitude.
• Perform resident check-in and check-out procedures efficiently, including room assignments, key card management, and orientation to vessel facilities.
• Manage cabin reservations, occupancy changes, transfers, and departures using the property's management system.
• Respond promptly to phone calls, emails, radio communications, and guest inquiries.
• Provide accurate information regarding vessel services, amenities, meal schedules, transportation, safety procedures, and site operations.
• Handle resident requests, concerns, complaints, and special accommodation needs professionally, escalating issues when appropriate.
• Operate and maintain the Floatel Commissary/Store, including processing sales, restocking merchandise, maintaining inventory levels, receiving deliveries, conducting inventory counts, and ensuring accurate inventory records.
• Coordinate with Housekeeping, Galley, Laundry, Maintenance, Marine Operations, Security, and other departments to ensure a high standard of resident service and satisfaction.
• Maintain accurate resident records, reports, and documentation using the property's management system and other operational software.
• Assist with transportation coordination, vessel arrivals and departures, luggage handling, and general guest logistics.
• Assist with concierge-style services, including providing local information, transportation assistance, and coordinating special requests where applicable.
• Assist with receiving, sorting, and distributing mail, parcels, and deliveries as required.
• Ensure the Guest Services office, reception area, lobby, and commissary remain clean, organized, stocked, and welcoming at all times.
• Follow all company policies, client requirements, health and safety procedures, security protocols, and emergency response procedures.
• Perform other related duties as assigned to support Guest Services and the overall operation of the Floatel. Responsibilities and duties may be modified or expanded from time to time to meet operational requirements, business needs, and client expectations.

Pre-employment Requirements

• Marine Medical Exam
• LandSea and site-specific Orientation and Health and Safety
• Drug and Alcohol Clearance
• Criminal Record Check Clearance
• Health Questionnaire
• Valid Government Issued ID for travel if required

Qualifications

• Previous experience in hospitality, customer service, or front desk operations preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency with Microsoft Office and hotel property management systems (e.g., Nomadis, Opera, Cloudbeds, or similar) is an advantage.
• Ability to multitask and work in a fast-paced environment.
• Flexible to work evenings, weekends, holidays, and rotating shifts.
• Professional appearance and positive attitude.

About Landsea

LandSea Camp and Catering Services is proud to be part of the Aramark Canada family, a global leader in hospitality and support services. This partnership means that when you join LandSea, you also become part of Aramark’s nationwide network – gaining access to broader career opportunities, resources, and growth pathways across diverse industries.

LandSea Camp Services provides safe, inclusive, and fully supported workforce accommodations for projects across Western Canada. Joining the LandSea team means working in a collaborative, fast‑paced environment where professionalism, community, and care are at the heart of everything we do. Our people are dedicated, energetic, and service‑driven—committed to delivering a comfortable and exceptional experience for every client and colleague. Click here to learn more about LandSea Camps.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

The pay range for this position is $21.00 - $22.00.