Hotel Manager

Job Summary

We are currently seeking an experienced and motivated individual to join our team as the Hotel Manager.

The Hotel Manager is responsible for the overall leadership, administration, and successful operation of the Mackenzie Hotel. The position oversees all aspects of hotel operations, including guest services, front desk administration, housekeeping, maintenance coordination, financial management, and staff supervision. In addition, the Manager oversees the operational oversight of the Mamaqtuq Restaurant and two IRC-owned residential properties, Frosty’s Apartments and the 17-Unit Apartment Building.

The Hotel Manager will be responsible for managing daily operations, ensuring exceptional guest experiences, maintaining high service standards, and fostering a positive and productive workplace culture. The role includes overseeing payroll, revenue reporting, accounts receivable processes, budgeting, inventory control, and other administrative functions essential to the hotel’s success.

Working collaboratively with hotel staff, contractors, tenants, and organizational leadership, the Hotel Manager will develop and implement operational strategies to improve efficiency, enhance guest satisfaction, and achieve financial objectives. The successful candidate will provide leadership, mentorship, and performance management to hotel employees while ensuring compliance with health and safety requirements, company policies, and applicable regulations.

The Hotel Manager serves as the primary point of accountability for hotel operations and is committed to maintaining the Mackenzie Hotel’s reputation for exceptional hospitality, operational excellence, and outstanding customer service.

Qualifications

• Diploma or degree in Hospitality Management, Business Administration, Tourism, or a related field; equivalent experience will be considered.
• Minimum five (5) years of progressive hotel, hospitality, or accommodation management experience.
• Proven experience managing staff, budgets, and operational performance.
• Strong leadership, decision‑making, and problem‑solving skills.
• Excellent customer service and conflict resolution abilities.
• Experience with hotel property management systems and Microsoft Office applications.
• Strong financial and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays when operationally required.
• Valid Class 5 Driver’s License is considered an asset.

Preference may be given to candidates with:

• Northern work experience.
• Knowledge of tourism and accommodation markets in the Northwest Territories.
• Experience working with Indigenous organizations and communities.

Please refer to the job description for a full list of duties and qualifications.

Additional Information

• Priority consideration is given to beneficiaries of the Inuvialuit Final Agreement (IFA); please identify in your application if you are a beneficiary of the IFA.
• The position requires the completion of a satisfactory Criminal Record Check.
• The position requires the completion of a satisfactory Vulnerable Sector Check.
• This role is based in our Inuvik office.
• An eligibility list may be established for hiring for similar positions based on performance in this competition.
• Casual or term positions may be considered for future conversion to indeterminate status.
• Applicants who do not meet all qualifications are encouraged to apply and may be considered for appointment at a lower level with a development plan.
• If you have a disability that requires an accommodation during any stage of our recruitment process, please contact us at hr@inuvialuit.com to let us know how we can assist you.
• We would like to thank everyone in advance for applying as only those shortlisted will be contacted.

What We Offer

• Competitive Salary: We recognize and reward talent with a competitive salary structure.
• Professional Development: We invest in your growth through ongoing training and development opportunities.
• Competitive Benefits: We provide eligible employees with a competitive benefits package, which includes extended health care; dental care; life, critical illness, and accident insurance; travel medical insurance; sick leave; and long‑term disability.
• Wellness Benefits: We provide all employees with access to an employee and family assistance program.
• Retirement Benefits: We provide eligible employees with a Defined Contribution Pension Plan where IRC matches contributions of up to 5% of annual salary.
• Vacation Benefits: We provide eligible employees with 4 weeks of annual vacation time to start.

For more information about our organization, go to https://irc.inuvialuit.com/jobs

Human Resources
Inuvialuit Regional Corporation
e‑mail: careers@inuvialuit.com | Telephone: 867‑777‑7000 | Web: irc.inuvialuit.com

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