Manager HR Service Delivery & Technology

Job Description

What's the Role?

Dexterra Group is looking for a Manager, HR Service Delivery & Technology to help complete our Dayforce implementation across Canada and the U.S. and lead the platform into its next phase of stabilization, governance, optimization, and continuous improvement.

This role is designed for an HR professional who understands both the technical and operational side of a successful HCM environment. From configuration and workflows to integrations, reporting, security, testing, and support, you'll help ensure Dayforce delivers value long after implementation.

Our operations teams rely on accurate workforce data, efficient processes, and reliable systems to make informed decisions every day. You'll play a key role in ensuring our HR technology supports those operations while creating a consistent experience for employees and leaders across the organization.

What You'll Do

The Manager, HR Service Delivery & Technology sits at the centre of our HR technology, service delivery, and reporting environment. You'll help lead the remaining Dayforce implementation work, support go-live readiness, and build the structure needed for long-term platform stability and continuous improvement.

You'll work closely with HR, HRSC, Payroll, IT, Finance, vendors, and business stakeholders to make sure the system works the way the business needs it to work — with strong governance, clear processes, reliable data, practical reporting, and a solid support model after go-live.

• Lead the remaining Dayforce implementation activity for HR-owned modules, including configuration, testing, issue resolution, cutover, go-live, and stabilization.
• Act as the HR technology owner and subject matter expert for Dayforce HR modules, with a focus on governance, data integrity, compliance, and alignment to business requirements.
• Oversee workflows, forms, security roles, system configuration, integrations, testing, documentation, change control, and release-related activity.
• Coordinate closely with Payroll, Workforce Management, IT, Finance, HRSC, and business stakeholders to resolve system and process issues.
• Establish and manage the post-go-live support model, including intake, issue tracking, escalation, vendor support, documentation, and clear accountabilities.
• Lead, coach, and develop a team of HCM analysts and HR Service Delivery coordinators, building technical, reporting, and service delivery capability.
• Improve HR service delivery processes, intake channels, service standards, case/request management, escalation practices, and knowledge documentation.
• Use HR data, service trends, reporting, dashboards, and issue analysis to identify root causes and recommend practical improvements.
• Develop a roadmap for future Dayforce enhancements, upgrades, integrations, reporting improvements, and process optimization.
• Translate complex system, process, and data concepts into clear guidance for HR, business leaders, and executive stakeholders.

Qualifications

Who We're Looking For

You bring a strong mix of HCM technology expertise, implementation experience, service delivery knowledge, and people leadership. You're comfortable getting into the details of configuration, workflows, testing, security, reporting, and issue resolution — but you can also step back and connect the work to business outcomes.

Dayforce expertise is essential for this role. We're looking for deep hands-on experience across multiple modules and a proven track record supporting implementation, stabilization, optimization, and ongoing platform support.

• 7+ years of progressive experience in HR technology, HCM systems, HR operations, shared services, service delivery, or a related environment.
• Deep hands-on Dayforce HCM experience across multiple modules such as Core HR, Benefits, Onboarding, Recruiting, Compensation, Analytics/Reporting, workflows, configuration, security roles, forms, data management, integrations, testing, issue resolution, and post-go-live support.
• Experience supporting or leading HCM implementation, stabilization, governance, and continuous improvement work.
• Strong understanding of HR service delivery, shared services, HR operations, SOPs, process governance, issue management, data governance, security, compliance, and reporting.
• Proven people leadership experience, including the ability to lead technical and service delivery resources through implementation and steady-state support.
• Strong analytical and problem-solving skills, with the ability to assess issues, identify root causes, and develop practical solutions.
• Strong communication skills, including the ability to explain technical and process concepts clearly to HR, business, IT, and executive audiences.
• Experience working across multiple stakeholders, including HR, Payroll, IT, Finance, vendors, and business leaders.
• A degree in Human Resources, Business Administration, Information Systems, or a related field.
• A Human Resources designation, HCM certification, or project/change management certification would be considered an asset.

Additional Information

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Award winning safety culture.
• Supportive team environment with room to grow together.
• A flexible hybrid work model.
• Professional dues support.
• Employee Referral Program.
• We are growing!
• Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.