Branch Associate (Waterworks - Windsor, ON)

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

What’s in it for you?

• Regular business hours Monday to Friday

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment

• Career development and training opportunities

• Life insurance, disability and wellness program

• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution

• Paid vacation and sick time and day off on your birthday!

• Bonus programs that include annual performance and profit sharing

• Employee discounts on top brands of plumbing and HVAC/R products

• Education reimbursement for employees

• Employee referral program

• Safety shoe reimbursement

What you will do:

• Load and unload product in a timely manner to meet delivery deadlines and customer commitments

• Receive incoming shipments and check for accuracy

• Put away product in correct areas in the warehouse efficiently

• Pick, pack and ship customer orders, including preparing documentation for shipment

• Liaise with freight companies and inside/outside customers to determine shipping priorities

• Ensure good housekeeping and safety procedures are maintained in the warehouse and shipping areas

• Assess the requirements of each customer or contractor job

• Ensure stock availability and source additional products as needed

• Complete the order process including pricing, product research, and order entry

• Offer product knowledge and alternatives when needed (stock or non-stock items)

• Provide small quotes for urgent contracting jobs

• Process and verify all orders using system-generated tickets

• Confirm delivery details and schedule commitments with customers

• Notify Sales Representatives or Purchasing of low stock or inventory issues

• Maintain excellent customer service and build strong customer relationships

• Work overtime as required

What you will bring:

• High School diploma required; post-secondary education or training in a related field is an asset

• Knowledge of Waterworks products is an asset

• General computer proficiency, including Microsoft Office

• Exceptional customer service, communication, and problem-solving skills

• Ability to work independently, take initiative, and manage time effectively

• Must be dependable, reliable, and safety-conscious

• Ability to regularly lift up to 50 lbs.

• Forklift certified or ability to obtain certification

• WHMIS and TDG certification are assets

• Strong negotiation and interpersonal skills, with the ability to maintain trust and resolve issues diplomatically

#INDBOPS