CRM Developer - Archives CRM

Job Title: Senior CRM Developer - Archives CRM

Location: Toronto, Ontario

Work Model: Onsite

Duration: 3 months

Extension: 1 Time

Submission Deadline: 2026-07-23, 12:00 p.m. EST

Must Haves

• 8+ years of experience with hands-on and leading Dynamics CRM projects.
• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
• Customize Dynamics using C#, JavaScript, and HTML
• Expert in customization of Power App, Power Pages
• Ability to utilize CRM APIs to integration with Enterprise systems

Description / Responsibilities / Skills

Description

• Support Archives Customer Request Management Project to meet milestones and OAGO 2025/26 audit requirements.
• Replace legacy Archives Services Application (ASA) supporting day-to-day operations of Archives of Ontario for public clients.

Responsibilities

• Translate technical systems specifications into working, tested CRM applications including detailed programming specifications.
• Write and/or generate code, compile data-driven programs, maintain, and conduct unit tests.
• Resolve and troubleshoot technical problems which arise during the use and operation of software packages.

General Skills

• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• Knowledge and understanding of OPS Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with project team.

Technical Skills

• Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps.
• Expert knowledge of Cloud Security Principles: Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.
• Working knowledge of Dataverse design and development.

Reporting and Communication

• Strong communication skills to prepare documentation including solution documentation, user manuals, reports, reviews, assessments.
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner.

Experience & Skill Set Requirements

Experience (30%)

• Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.
• Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.
• Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.
• Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Technical Skills (40%)

• Experience with Agile methodologies
• Experience with Dynamics 365 and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Experience with marketing automation tools and customer journey analytics.
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript
• Working knowledge of DevOps, task boards, pipelines, etc.

Reporting and Integration (20%)

• Working knowledge of creating CRM Dynamics Reports and MS Power Bi Reports and CRM Word Template Creation Knowledge
• Proven experience as a CRM Developer, with a strong focus on reporting and analytics.
• Solid understanding of SQL, data visualization tools and CRM APIs.
• Experience with ETL processes and data integration.
• Strong analytical and problem-solving skills.

Communication Skills (10%)

• Excellent communication and stakeholder management abilities.
• Strong communication skills to prepare documentation, including but not limited to: solution documentation, user manuals, reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
• Ability to communicate designs and development in clear and understandable manner