Superintendent Professional Practice (PFT) (NU 24.26)

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential.

As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career.

As the Superintendent, Professional Practice, you will provide frontline leadership that strengthens clinical excellence, professional standards, and employee wellness across Norfolk County Paramedic Services. You’ll coach and mentor paramedics, lead quality assurance and training initiatives, and help build a skilled, resilient workforce that delivers exceptional patient care.

Big vision. Real opportunities. Unlimited potential. That’s Norfolk.

Duties and Responsibilities:

• Clinical and Professional Practice Support
• Provide direct, hands-on clinical and professional practice support to frontline paramedics
• Conduct documentation review, clinical follow-ups, and professional practice coaching
• Support preceptorship, mentoring, and skill development across all levels of staff
• Ensure consistent application of clinical standards, SOPs, and professional practice expectations
• Quality Assurance and Professional Standards
• Participate in quality assurance activities, including audits, reviews, and performance monitoring
• Receive and support complaint review processes and participate in related investigations
• Conduct or support professional practice and operational investigations and recommend outcomes and remedial actions
• Monitor compliance with clinical and regulatory standards and implement improvement plans
• Conduct performance-based audits to identify trends, training needs, and required remediation
• Provide on-scene clinical support and direct patient care as required
• Education, Training and Competency
• Deliver onboarding, orientation, and ongoing education programs
• Identify training needs based on QA findings, clinical trends, and system changes
• Deliver training related to SOPs, clinical updates, deployment practices, and system initiatives
• Support competency validation, certification requirements, and training sign-offs
• Contribute to curriculum development and continuous education planning
• Support ICS training and operational readiness education
• Workforce Development and Staff Support
• Handle day-to-day labour relations matters
• Participate in investigation processes, including conducting interviews and supporting fact-finding, documentation, and recommendations
• Support return-to-work planning, modified duties, and reintegration processes in collaboration with leadership and Human Resources
• Support recruitment, onboarding, and integration of new staff
• Coordinate mentoring, preceptors, and development pathways
• Participate in health and safety functions and support workplace safety initiatives
• Promote professionalism, equity, and respectful workplace behaviours
• Peer Support and Employee Wellness
• Lead and coordinate the Paramedic Peer Support Team
• Ensure effective delivery of peer support programs and alignment with organizational expectations
• Provide direct support to staff related to critical incidents and workplace stress
• Support employee engagement, wellness initiatives, and culture development
• Continuous Improvement and Program Integration
• Support integration of quality assurance, training, and clinical practice improvements
• Implement and monitor quality improvement initiatives
• Utilize LMS and QA systems to track performance, training, and trends
• Identify risks and opportunities and recommend improvements to programs and practices
• Stakeholder and Operational Support
• Collaborate with Commanders, Superintendents, Base Hospital, Colleges, and external partners
• Provide clinical and professional practice guidance during complex calls or events as required
• Support deployment-related education and system readiness initiatives
• Assist with operations and provide support during periods of operational need or system pressure
• Participate in on-call rotations and respond as required to support operational and clinical needs
• Support operational investigations and provide professional practice input into outcomes and recommendations
• Public, Media and Community Engagement
• Provide public education and participate in community outreach and engagement initiatives
• Represent the service at public relations events and stakeholder engagements
• Participate in media communications as required, in alignment with organizational protocols
• Other Duties
• Provide frontline support and direct patient care as required to support clinical operations and staff
• Maintain confidentiality in accordance with applicable legislation and corporate policies
• Perform other duties as assigned

Requirements

Knowledge and Experience:

• Post-secondary education in business, emergency management or a discipline pertinent to the job functions is preferred. An equivalent combination of education and experience will be considered.
• Current base hospital certification as a Primary Care Paramedic or above.
• Must have or willing to obtain AIV certification.
• Extensive experience as a paramedic, with a proven track record in delivering high-quality patient care in diverse and dynamic environments.
• Previous experience in paramedic supervision or leadership, including team management, coaching, and mentoring, is considered an asset.
• Must possess and maintain a valid Province of Ontario Class "F" driver’s license and comply with the driving record requirements outlined in the Ambulance Act throughout employment.
• Access to a reliable vehicle including the ability to provide a drivers abstract when requested during the recruitment process.
• Willingness to obtain Community Paramedic certification, with prior experience or certification considered an asset.
• Must be willing to obtain IMS 200 certification

Skills and Abilities:

• Comprehensive knowledge of ambulance operations, including applicable legislation, policies, and procedures (Ambulance Act, BLS, Land Ambulance Service Certification Standards, etc.)
• Strong paramedicine knowledge (anatomy, pathophysiology, patient care theory, pharmacology etc.)
• Capable of performing all physical and psychological responsibilities and demands of both a Superintendent and Paramedic.
• Strong oral and written communication skills, with the ability to convey complex information clearly and effectively in a supervisory capacity.
• Must have or willing to obtain Instructor certification for courses as required
• Ability to plan, develop, and deliver effective presentations, translating complex information into clear, concise messaging while maintaining audience engagement.
• Demonstrated ability to exercise sound judgment and decision-making in high-pressure emergency situations.
• Proven ability to address and manage labor relations issues effectively, fostering positive working relationships in a unionized environment.
• Extensive knowledge and demonstrated application of the Occupational Health and Safety Act.
• Advanced computer proficiency, with experience in software systems such as JBS, iMedic, Acetech, Adobe, and Microsoft Office products.
• Strong conflict resolution and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders, including hospitals, allied services, and community partners.
• Sound judgement and ability to handle matters of confidential/ sensitive nature
• Must be aware of safe work practices as they relate to job responsibilities and work environment and have the basic understanding of the Occupational Health and Safety Act.

Benefits

Posting #: NU

Position: Superintendent Professional Practice

Position Code: 3EMSPP

Status: Permanent Full Time (40 hours per week)

Number of Vacancies: 1

Employee Group: Non-Union

Wage: $ to $ per hour (under review)

Division: Emergency and Social Services

Department: Paramedic Services

Reports to: Commander(s)

Location: Norfolk County

Posting Period: July 21, 2026 to July 30, 2026

Note: The recruitment process includes applicant testing: Qualified candidates will be required to take a written exam in addition to other testing. The written exam date/time can be held by following the link below. Please note that confirmation of your exam date will be sent to the e-mail address you have provided to confirm your application has been reviewed and your application has been moved forward. Please monitor your spam/junk folder after July 27th to ensure you do not miss the confirmation email we will send through our external applicant tracking platform.

Exam choices:

Date: August 4th or 5th

Time slots: 10:00 to 12:00 or 14:00 to 16:00

Link: