Quality Review Coordinator | Long-term Care

Interior Health is seeking a Quality Review Coordinator who is passionate about quality, safety, and continuous improvement to help ensure residents receive the highest standard of care. Supporting long-term care services across the Okanagan region, this term-specific, full-time position will play a key role in advancing quality initiatives, enhancing resident outcomes, and promoting a culture of excellence. This opportunity is available until March 31, 2028, or until the return of the incumbent.

What we offer:
• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP, if previously enrolled within 30 days

The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,48 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:
The Quality Review Coordinator provides leadership and expertise in the assessment and review of risk and quality of resident care and in the application of quality improvement and change management principles and practices. The Coordinator monitors and analyzes such data and information as complaints, licensing incidents and reports, PSLS reports, infection control audits, safe patient handling audits, semi-annual and as requested staffing reports, inter Rai data, and client satisfaction and Ministry performance data in order to assess quality of care and performance. The Coordinator develops and maintains strong communications with IH site managers and contracted partners; schedules, organizes, and leads the quality review process for long-term care facilities, both IH owned/operated and contracted partner long-term care facilities. The Coordinator works with the members of the Long-term Care Clinical Operations team and the Long-term Care Services team and in collaboration with the IH Quality and patient safety teams in the planning, implementation, and evaluation of improvement initiatives focusing on quality of care, service utilization, safety, and risk reduction.

The Quality Review Coordinator may also participate with the Patient Safety Investigators in the reviews of critical incidents and in the development of recommendations arising out of critical incident investigation.

What will you work on:
• Provides leadership and expertise to promote a culture of safety within IH.

• Develops and maintains excellence in quality care by providing unique expertise and leadership in the investigation and analysis of serious adverse events.

• Builds, leads, and effectively facilitates multidisciplinary Critical Incident Investigation and Quality Review teams following serious adverse events.

• Develops and follows processes to ensure involvement of patients and family members in the patient safety investigation and quality review process.

• Provides consultation, support, and assistance to operational and medical staff throughout the disclosure process after adverse events as needed.

• Provides consultation, coaching, and training for leaders, medical staff, and employees regarding Quality Reviews, patient safety investigations, and complaint management.

• Ensures documentation and reporting are completed in accordance with the PCQRBA and IH policy and standards and in keeping with privacy, confidentiality, and health care evidence legislation.

• Conducts investigations into adverse events, concerns, or issues by gathering information; interviewing witnesses, experts, and patient/family members; and contacting applicable internal partners and external agencies as required. Prepares reports and presents to leaders and committees as required.

• Facilitates the development of recommendations and actions related to patient safety and resolution of concerns where applicable, tracking implementation through to completion.

• Builds coalitions and liaises with IH leaders, medical staff, network leaders and employees as well as external agencies such as licensing bodies, professional associations, provincial government, RCMP, the Coroner’s Office, the Ombudsperson’s Office, and others regarding patient safety investigations and the management of concerns.

• Works with Quality and Patient Safety staff to ensure issues of mutual concern are appropriately managed. Contributes to the development, implementation, evaluation, and maintenance of policies, procedures, accreditation standards and objectives associated with Quality and Patient Safety.

• Effectively uses data to evaluate effectiveness of processes and for improvement relevant to patient safety and concerns management.

• Supports and promotes the mission, philosophy, and strategic direction for IH associated with patient safety and patient/client relations.

• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.

• Performs other related duties as assigned.

Come join our team and see why we’re one of ! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work?

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).