Business Analyst V- TDJP00058351

Our client, is seeking a detail-oriented Senior Business Analyst (Business Analyst V) to join their core End-User Technology and Enterprise Infrastructure division.

In this strategic short-term consulting role, you will play a crucial part in modernizing and organizing a decade’s worth of operability, reliability, and configuration documentation for enterprise-grade eMessaging and digital communication platforms. Serving millions of users and internal colleagues, these mission-critical systems rely on robust operational standards, audit readiness, and seamless environment configurations across Production, Staging, and Test/Development zones. Working closely with internal and external auditors, process specialists, and technical subject matter experts (SMEs), you will audit, organize, and structure this deep repository of technical artifacts to ensure continuous compliance, eliminate operational gaps, and elevate platform reliability.

Duration: 3-Month Contract (July 20, 2026 – October 30, 2026; extension potential)

Work Arrangement: Hybrid (2 days per week on-site at the corporate office, 3 days work from home)



Advantages
High-Visibility Enterprise Scope: Directly impact the reliability and compliance frameworks of enterprise messaging infrastructure relied upon by tens of millions of users daily.

Audit & Compliance Governance: Deepen your professional profile by leading major documentation and audit-readiness initiatives alongside internal and external regulatory peers.

Cross-Functional Relationship Building: Collaborate across diverse technology lines, engaging with senior architects, process engineers, and operational leads to challenge the status quo.

Flexible Hybrid Balance: Enjoy the productivity of a remote-friendly schedule paired with two collaborative on-site days each week.



Responsibilities
Documentation & Artifact Governance: Review, organize, and restructure a vast 10-year repository of operability, reliability, and environment configuration artifacts spanning Production, Build/Staging, and Development environments.

Audit & Standards Alignment: Partner with Internal and External Audit teams, Operational Standards specialists, and technical SMEs to identify gaps between documented processes and active technical implementations.

Process Analysis & Remediation: Critically analyze legacy workflows, challenge existing operational practices, and propose actionable frameworks to resolve documentation and process discrepancies.

Stakeholder Facilitation & Reporting: Build and maintain strong working relationships across multiple technical pods, preparing and presenting clear reports, project plans, and structured proposals to engineering peers and leadership.

Lifecycle Support Collaboration: Support 2nd-level infrastructure and platform operations teams by ensuring configuration standards are easily discoverable, accurate, and audit-ready.



Qualifications
Experience: 5+ years of progressive professional experience as a Business Analyst, Business Systems Analyst (BSA), or Technical Process Analyst in large enterprise IT environments.

Domain Experience: 3+ years of direct experience or solid background working within enterprise eMessaging / eMail platforms or related messaging infrastructure ecosystems.

Tooling Proficiency: Deep familiarity with Microsoft enterprise products, collaboration tools, and documentation platforms (e.g., SharePoint, Confluence, MS Office Suite).

Soft Skills & Communication: Exceptional verbal and written communication skills; a self-starter who exhibits strong interpersonal confidence, with the proven ability to respectfully push back, challenge assumptions, and manage multiple stakeholder relationships.

Adaptability: Comfortable navigating fluctuating workloads and dynamic project activity levels while maintaining rigorous attention to detail.

Nice-to-Have Skills & Assets
Practical experience creating, reviewing, or organizing formal technical system documentation and architecture runbooks.

Prior experience operating within the Financial Services or banking industry, particularly alongside audit and regulatory compliance teams.



Summary
If you are a tech-savvy Senior Business Analyst who pairs a strong background in enterprise eMessaging infrastructure with the organizational precision and communication confidence required to streamline complex technical documentation for global audits, this 3-month hybrid contract is an outstanding opportunity. Bring your analytical mindset, documentation governance expertise, and proactive drive to our client's infrastructure technology group today!



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.