Supervisor, Billing

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Reporting to the Manager, Billing, the Supervisor, Billing will be responsible for providing day-to-day supervision of the billing process, including the development and implementation of the Firm’s billing process improvements, billing best practices and the firm's overall billing strategy. The Supervisor will be responsible for the oversight and supervision of a team of billing coordinators, including training/mentoring, development, escalation handling, one on one meetings, ensuring consistent delivery of accurate, timely, and “white glove” service to Partners and clients. The Supervisor will also handle a Billing portfolio which will include the management of full cycle billing, and operate as a subject matter expert in all billing matters.

This job posting is for an existing vacancy.

Major Responsibilities

• Train, mentor, and develop billing staff, elevating technical capability and performance standards
• Review and oversee team output to ensure accuracy, compliance, and consistency with best practices
• Lead by example in quality, responsiveness, and accountability within a fast-paced environment
• Act as first point of escalation for complex billing and client-related issues
• Contribute to performance management, hiring, and continuous improvement of team processes
• Uphold and continuously refine billing best practices, ensuring alignment with firm and client expectations
• Identification, recommendation and implementation of billing process improvements
• Education of the Billing group in related topics, such as billing policies, procedures, e-billing, billing-related software, special billing arrangements, and monitoring compliance with Osler Billing Policies
• Handle client inquiries and resolves discrepancies. Maintains accurate records of all communications in the system
• Responsible for maintaining good relations with internal and external clients
• Responsible for training of Legal Professionals and their Assistants for the billing process and billing-related software
• Assist with all month-end/year-end deadlines in an efficient manner
• Prepares ad hoc reports for analysis of financial details for billing partners/clients
• Other duties as assigned including assistance with special projects. Participate in the implementation and testing of systems upgrades and billing software
• Lead the annual performance review of assigned Billing team members
• Perform other duties as required

Position Requirements

Education and Experience

The position requires a university or college degree in a business discipline, including some accounting and finance courses, with a minimum of 5 years of billing or e-billing experience. Experience with Aderant, Pre-Bill Viewer, eBilling platforms or similar legal billing software is required. An equivalent combination of education, training and experience may be acceptable.

Knowledge and Skills

• Aderant accounting software and database knowledge
• Computer proficiency in Microsoft products including Word, Outlook, and Excel as well as an in-depth knowledge of other tools such as Adobe Acrobat, Prebill Viewer, PowerBI, InTapp, NBI
• Strong skills in leadership, project management, organization, customer relations and ability to prioritize effectively
• Ability to interact with senior members of the Firm, including the Partners and earn their trust and confidence
• Supervisory skills are required to lead, develop, and motivate staff in a fast-paced and always changing work environment and ensure cross-training of all staff
• Attention to detail and analytical skills
• Ability to organize data to achieve desired results and design custom reports
• Time management and organisational skills to efficiently multi-task and prioritize among many demands
• Experience with eBillingHub and other eBilling platforms is an asset
• Bilingual in English and French considered an asset

Compensation

The range of expected compensation for this position is $80,000 - $90,000 annually. Compensation offered will be based on a variety of factors including job-related knowledge, education, skills and experience.

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

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