Service Operations Manager (Home Comfort)

Lead Operations for a Growing Home Comfort Company

Go Industries is a trusted provider of HVAC, plumbing, electrical, and home comfort solutions, proudly serving homeowners and businesses across Ontario. As our company continues to grow, we're looking for an experienced Service Operations Manager to lead our day-to-day operations, support our field teams, and help drive operational excellence.

This is an outstanding opportunity for a proven leader who thrives in a fast-paced service environment and enjoys improving processes, developing teams, and delivering exceptional customer experiences. If you're ready to make a meaningful impact with a growing Canadian company, we'd love to hear from you.

What You'll Do:

As the Service Operations Manager, you will:

• Lead and oversee the daily operations of the business to ensure efficient service delivery and customer satisfaction.
• Manage technician scheduling, dispatch, workforce planning, and resource allocation.
• Oversee inventory, fleet, equipment, and warehouse operations to ensure job readiness.
• Partner closely with Sales, Customer Service, Installation, and Service teams to ensure projects are completed on time and within budget.
• Develop, monitor, and report on operational KPIs, productivity metrics, and customer satisfaction goals.
• Identify opportunities to improve workflows, increase efficiency, and reduce operational costs.
• Ensure compliance with workplace safety regulations, company policies, and industry standards.
• Manage operational budgets, purchasing, vendor relationships, and contract negotiations.
• Recruit, coach, mentor, and develop employees while fostering a positive, accountable, and collaborative team culture.
• Prepare operational reports and recommendations for senior leadership to support business growth.

Qualifications:

We're looking for someone with:

• 5+ years of Operations Management experience, preferably within HVAC, construction, home services, field service, facilities management, or a related industry.
• Demonstrated success leading teams in a fast-paced service or operations environment.
• Strong organizational, planning, and project management skills.
• Experience managing scheduling, dispatch, logistics, or field service operations.
• Knowledge of HVAC systems is considered a strong asset.
• Experience using CRM, dispatch, or field service management software (Jobber experience is an asset).
• Excellent leadership, communication, coaching, and problem-solving skills.
• Financial management experience, including budgeting, forecasting, and cost control.
• Valid driver's license with a clean driving record.

Why Join Go Industries?

At Go Industries, we believe our people are our greatest asset. We offer a collaborative environment where your leadership will directly influence our continued success.

What We Offer:

• Competitive salary of $85,000–$105,000 annually
• Performance-based bonus opportunities
• Stable, full-time employment with a growing company
• Career advancement and leadership development opportunities
• Supportive, team-oriented workplace culture
• Opportunity to influence operational strategy and business growth
• Ongoing professional development and training

If applicable, consider adding health and dental benefits, RRSP matching, paid vacation, company vehicle or vehicle allowance, company phone/laptop, and other employee perks.

Why This Opportunity?

This isn't just another Operations Manager role. You'll play a key leadership role in shaping the future of a growing organization, improving operations, supporting a talented team, and helping deliver outstanding service to customers across Ontario.
If you're a motivated leader who enjoys solving challenges, developing people, and driving operational excellence, we encourage you to apply.

Join Go Industries and help build the future of home comfort services.

About Go Industries:

About Go Industries Go Industries is your trusted partner for comprehensive home services, including HVAC, electrical, and plumbing solutions. We specialize in providing tailored heating, cooling, and energy-efficient systems, along with expert electrical and plumbing services to ensure your home’s comfort and functionality year-round. With a commitment to quality workmanship and exceptional customer service, we’re here to meet all your home’s needs. Www.goindustries.ca