Product Operations Lead | Park Royal

Job Summary

The Product Operations Lead is a part of the store leadership team responsible for executing the store product strategy, including product operations and inventory management. The Lead manages inventory shifts, oversees back‑of‑house product operations, and ensures both floor and back‑of‑house are stocked and well‑organized. The role also supports performance evaluations, hiring recommendations, and serves as Supervisor on Duty while leading inventory shifts, delivering a world‑class guest experience when on the floor.

Core Responsibilities

• Collaborate with store leadership to bring product strategy to life.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures.
• Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Monitor product levels and communicate findings to support sell‑through strategy and optimal product availability for the guest.
• Review and interpret daily business data and metrics to inform actions, for example analyzing product sell‑through data to provide recommendations regarding product focus or pricing.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
• When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and a world‑class experience.

Eligibility

• Must be legally authorized to work in the country where the store is located.
• Must have the ability to travel to the assigned store with reliable transportation.

Schedule / Availability

• Work schedule may vary based on store needs.
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
• In peak periods, special events, or other circumstances, the schedule may include early mornings or late nights/overnights.

Experience

• 1 year of work experience.
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology to accomplish work.
• Some experience in leading, mentoring, delegating, or implementing processes with others.

Job Assets (Nice to Have)

• Education: High school diploma/GED/equivalent or higher.
• Experience with retail, sales, distribution center, or warehouse operations; reviewing and interpreting business reports and metrics to inform action.
• For experiential stores with food/beverage service only: Food safety and/or liquor service certification.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: Navigates uncertainty and ambiguity, can change priorities in a fast‑paced environment, and recovers quickly from setbacks.
• Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions.
• Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities.
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others.

Work Context

• Work involves moving through the store, sometimes in the front‑of‑house with bright lights and loud music, and sometimes in the back‑of‑house with no windows or natural light.
• Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices.
• Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) or using ladders to reach materials.
• For experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat to prepare food or beverages.

Compensation & Benefits Package

Base Pay Range: $23.75 - $27.33 per hour, subject to minimum wage in the location.

Target Bonus: $2.00 per hour.

Total Target Base Pay Range: $25.75 - $29.33 per hour.

Benefits:

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top‑up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

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